rafipl 0 Posted January 15, 2019 Posted January 15, 2019 Hello, I am trying to upgrade ERA and Endpoint Security. I tried without uninstalling products - no luck. I uninstalled all and tried install Agent, but no luck. Log: Property(C): P_LOAD_APPDATA_DIR_STATUS = ERROR_UUID_NOT_READ_FROM_DB === Logging stopped: 2019-01-15 11:45:46 === MSI (c) (00:04) [11:45:46:400]: Note: 1: 1708 MSI (c) (00:04) [11:45:46:400]: Product: ESET Remote Administrator Agent -- Installation failed. Tried with Unninstaller Tool in Safe Mode but there is still problem. I was trying to install it local with prepared cmd file. When I Try to install directly from MSI there I become error: "the database cannot be upgraded"
ESET Staff janoo 11 Posted January 18, 2019 ESET Staff Posted January 18, 2019 Hi, what installer did you use, ERA 6.5? or upgrade task? What version of ERA/ESMC do you have? Did you tray manuall uninstallation of the ERA Agent? https://support.eset.com/kb6007/
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