henk 0 Posted January 10, 2019 Share Posted January 10, 2019 Hi, I recently updated my mac, and it now keeps crashing. Closer inspection of the call logs shows: Kernel Extensions in backtrace: com.eset.kext.esets-mac(670.50f1)[47551B92-A4C5-3EF1-9D6E-07FF4D48F741]@0xffffff7f9bcb8000->0xffffff7f9bcd2fff dependency: com.apple.iokit.IOUSBFamily(900.4.1)[2837DD62-F2B0-3357-A164-D44FEF6810E0]@0xffffff7f99695000 Which suggests it is eset. I disabled ESET by unclicking all the boxes; but it again happened with the above crash. Anybody knows if this is a known problem? ESET says it is up to date, MAC says it is up to date. I am also surprised that even though I disabled ESET the kernel extension is still active. Any way to temporarily disable the extension? Many thanks, Henk Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted January 17, 2019 ESET Moderators Share Posted January 17, 2019 Hello @henk, please make sure, you have the latest version (6.7.400.0) installed, it was released the same date as you posted this. It should resolve the issue you reported, if not just let us know, we will troubleshoot it with you further,... Regards, P.R. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted January 21, 2019 ESET Moderators Share Posted January 21, 2019 Hello @henk, may I ask if you were able to resolve the issue by the upgrade or do you need any further assistance from our side? If you need the assistance, just collect the logs as described at https://support.eset.com/kb3404/?locale=en_EN upload them to a safe location and send me a download details via private message with a reference to this tread. Regards, Peter Link to comment Share on other sites More sharing options...
henk 0 Posted January 28, 2019 Author Share Posted January 28, 2019 Sorry for the late reply - I uninstalled ESET altogether since it crashed 17 more times the week following my post. I will have to reinstall ESET before I will know. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted January 29, 2019 ESET Moderators Share Posted January 29, 2019 Sure, please share with us, how it went. Peter Link to comment Share on other sites More sharing options...
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