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Prasannamad

ESET Remote Administrator

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Hi,

We need to know about this "40" and "108" displaying on ESET Remote Administrator web console as below screenshot. Also, need to know how to clear these values from ERA? Please help.

image.png.c243c943ac9e8b6b7e9232201d9f467f.png

 

Thanks!

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Red 40 means count of computers with red alerts. If problems will be resolved, this number will decrease automatically and eventually go to none.

Red 108 means count of non resolved threats. You should manually set threats to 'resolved' state to decrease this number. https://help.eset.com/era_admin/65/en-US/threats.html?threats.html

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Just for your information if you use ERA for the first time:

- Often are "problems" only deprecated database signatures on the single clients / but important to solve!
- A Client with enabled Presentation Mode will be flagged as critical threat / can't be restricted in the set of rules

Even "good to know": The knowledgebase have a great dataset with tutorials, problem-solves etc.
* And in fact you dont find anything in the KB a short call to your Reseller or ESET himselfs will solve 90% all of the problems.

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I'd recommend upgrading to ESET Security Management Console which resolves threats automatically if they were cleaned without an error on clients. According to the screen shot, you have ERA, the predecessor of ESMC, installed.

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