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davidenco

ESMC Setup Bug

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I am trying to install the Mobile Device Connector on Windows Server 2012 R2 which is already running an ESET product and the ESET Agent. The installer does not allow me to unselect the Agent and the pre-installation checkup screen now says:

ESET Management Agent
Selected software component is already installed on this computer. Uninstall it or do not select this component if possible.

The fact the message says "if possible" suggests I should be able to continue since the installer has greyed out the Agent option, but out of all the options (back, retry, close), back goes back, retry does nothing and close just closes the installer.

Surely I don't need to remove the Agent only to have the installer reinstall it? That seems a bit backwards!

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That’s indeed an issue with the setup. We will report it to our developers.

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Thanks for the quick reply. I have removed the Agent for now to continue with the setup.

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