lovelysarah 0 Posted December 27, 2018 Share Posted December 27, 2018 Hi, I'm using Eset for Android on my Samsung phone. I know that I can scan my device "on demand" or schedule a scan. However, what I don't understand is why the app sometimes just says "scanning the system". This can take a super long time (I don't know exactly how long because I always restart my phone, but it certainly takes more than 1 hour). When that happens, I can't scan the device "on demand". Also, there's no progress bar or anything that shows me that Eset is indeed scanning or analyzing my system. Is this normal? A bug? What should I do? Note: This always happens when I don't use my phone for a long time, and it never seems to stop. Link to comment Share on other sites More sharing options...
lovelysarah 0 Posted December 27, 2018 Author Share Posted December 27, 2018 Will somebody help me? Link to comment Share on other sites More sharing options...
Tornado 3 Posted December 27, 2018 Share Posted December 27, 2018 Are you using the latest version? I'm no expert, but I believe it only scans the system (all files on your phone) if it's set to in-depth, and an in-depth scan takes me around 20 seconds. Link to comment Share on other sites More sharing options...
lovelysarah 0 Posted December 27, 2018 Author Share Posted December 27, 2018 Tornado, Thank you so much for getting back to me! Yes, I do have the lastest version of the app and I also have in-depth scans activated. Scans (scheduled or on demand) take just a few seconds. The problem I have is that sometimes, when I open the app, the "scan" button says "scanning the system..." (It just activates by itself), and it won't change/stop for a long time. I can't run manual scans when it says "scanning the system...", which makes me think that the app is running a scan in the background or something. The thing is that it takes a long time, and I don't want the app to use up my battery. On two different ocassions, it was taking more than 1 hour "scanning the system...", and I restarted my phone. Then the button said "scan" again (the normal button that invites you to run a scan manually). I have noticed that the button changes from "scan" to "scanning the system..." only when I don't use my phone for 1 hour or so, or after charging my phone (but I don't have the "scan while charging" option activated. I love Eset, but I don't want to see that it's doing things without my consent. I know that the app has real time protection and active grid, but I don't understand why the button of the app changes that way, and it takes forever doing whatever it's doing. Any ideas/solutions? Link to comment Share on other sites More sharing options...
Tornado 3 Posted December 27, 2018 Share Posted December 27, 2018 You can turn off scheduled and on-charger scans, when it says it's scanning the system, do you see what it's scanning or any progress or anything? Link to comment Share on other sites More sharing options...
lovelysarah 0 Posted December 27, 2018 Author Share Posted December 27, 2018 Thank you for your suggestion. "Scanning the system..." appears when I'm not using the phone. No details or progress bar whatsoever. No way to stop it. I just need to reboot my phone every time it happens. It's so annoying! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 27, 2018 Administrators Share Posted December 27, 2018 Normally you should see a notification about running scan only for a moment, e.g. when downloading files. I'd recommend creating a support ticket through the built-in form so that logs are sent to customer care for perusal as well. Link to comment Share on other sites More sharing options...
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