sjolander 0 Posted December 18, 2018 Share Posted December 18, 2018 Hello I just bought 3 license for Eset Nod 32 Antivirus. When im trying to activate my key it says after a while : Unable to verify. Activation server could not be reached. Error Code : ECP:20003. What to do? Link to comment Share on other sites More sharing options...
TomFace 539 Posted December 18, 2018 Share Posted December 18, 2018 I would say wait a bit and try again. Here's a link to the KB on activation errors. https://support.eset.com/kb2434/#act Also there is a process to activating a 3 pack....see #20 in https://support.eset.com/kb2393/#question20 Regards, Tom Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 19, 2018 Administrators Share Posted December 19, 2018 If you are behind a firewall, make sure that ekrn.exe has access to activation servers allowed as per https://support.eset.com/kb332/. Link to comment Share on other sites More sharing options...
sjolander 0 Posted December 19, 2018 Author Share Posted December 19, 2018 (edited) Im usually behind a router and it has never been a problem earlier with updates or activations. I tried to put the network cable right into my fiber connection instead but still the same error persists. Edited December 19, 2018 by sjolander Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 19, 2018 Administrators Share Posted December 19, 2018 Please provide a Wireshark pcap log from time when you attempt to activate the license. Link to comment Share on other sites More sharing options...
sjolander 0 Posted December 19, 2018 Author Share Posted December 19, 2018 Like this? 1.pcapng.txt Link to comment Share on other sites More sharing options...
sjolander 0 Posted December 20, 2018 Author Share Posted December 20, 2018 Still no luck with activation. Guess ill have to contact your support. Link to comment Share on other sites More sharing options...
evilzone 0 Posted December 20, 2018 Share Posted December 20, 2018 2 hours ago, sjolander said: Still no luck with activation. Guess ill have to contact your support. Can you get a solution ? Link to comment Share on other sites More sharing options...
sjolander 0 Posted December 22, 2018 Author Share Posted December 22, 2018 So i tried to install and activate this license at my mothers computer at her home and it did indeed work here. Same router and everything. Ill try again at my home when i get back from the holidays. Link to comment Share on other sites More sharing options...
sjolander 0 Posted December 27, 2018 Author Share Posted December 27, 2018 Must i reformat my computer to get this to work? Still unable to activate here. I bought and paid this license but im still unable to active at my computers. Link to comment Share on other sites More sharing options...
sjolander 0 Posted December 28, 2018 Author Share Posted December 28, 2018 (edited) My problem is solved, i called the support. Somehow changes were made to this file: C:\Windows\System32\drivers\etc\hosts Remove the line 127.0.0.1 edf.eset.com .. and everything should be fine. I have now been able to activate my licenses. Thanks. Edited December 28, 2018 by sjolander Link to comment Share on other sites More sharing options...
Recommended Posts