tommy456 11 Posted December 18, 2018 Share Posted December 18, 2018 I ask because my eset is suddenly not activated also though the expiry date is 2021 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted December 18, 2018 Administrators Share Posted December 18, 2018 There have been no known issues with servers recently. Please provide me with your public license ID. Link to comment Share on other sites More sharing options...
Alloneword 2 Posted December 18, 2018 Share Posted December 18, 2018 I'm in the same boat Tommy 😓 Link to comment Share on other sites More sharing options...
Ravirn 0 Posted December 18, 2018 Share Posted December 18, 2018 My license says it's not valid as well now. No issues with it for the past two months. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 187 Posted December 18, 2018 Most Valued Members Share Posted December 18, 2018 Weird , could it be related to the UK servers only? Link to comment Share on other sites More sharing options...
tommy456 11 Posted December 18, 2018 Author Share Posted December 18, 2018 3 hours ago, Marcos said: There have been no known issues with servers recently. Please provide me with your public license ID. public license ID ? Eset with it's over zealous expired licence nag GUI prevents anything apart from entering a new licence key ect i have no access to the normal gui, this is quite lame imo Link to comment Share on other sites More sharing options...
tommy456 11 Posted December 18, 2018 Author Share Posted December 18, 2018 (edited) 1 hour ago, Rami said: """ 3 Edited December 18, 2018 by tommy456 Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 187 Posted December 18, 2018 Most Valued Members Share Posted December 18, 2018 @tommy456, Have you contacted the store that you have bought the license key from? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted December 18, 2018 Administrators Share Posted December 18, 2018 Unfortunately 9 minutes ago, tommy456 said: Eset with it's over zealous expired licence nag GUI prevents anything apart from entering a new licence key ect i have no access to the normal gui Unfortunately it's not clear what you meant by this statement. When a license runs out, the protection status changes to red but it's not that you would be limited in any way except entering a license key. A screen shot of the gui would help better understand what you mean. Even with the license expired, you should be able to navigate to Help and support -> Details for customer care. Link to comment Share on other sites More sharing options...
tommy456 11 Posted December 18, 2018 Author Share Posted December 18, 2018 Well i could not it was a red GUI and dark greyed out the background and you could not close or minimise it ,as said the only options i had where to purchase a new licence Enter a key, or contact support nothing else it was locked down Link to comment Share on other sites More sharing options...
tommy456 11 Posted December 18, 2018 Author Share Posted December 18, 2018 3 minutes ago, Marcos said: Unfortunately Unfortunately it's not clear what you meant by this statement. When a license runs out, the protection status changes to red but it's not that you would be limited in any way except entering a license key. A screen shot of the gui would help better understand what you mean. Even with the license expired, you should be able to navigate to Help and support -> Details for customer care. 3 Well i could not it was a red GUI and dark greyed out the background and you could not close or minimise it , as said the only options i had where to purchase a new licence Enter a key, or contact support nothing else it was locked down Link to comment Share on other sites More sharing options...
tommy456 11 Posted December 18, 2018 Author Share Posted December 18, 2018 22 minutes ago, Rami said: @tommy456, Have you contacted the store that you have bought the license key from? Yes, i have been in contact with them, they are looking into it, Link to comment Share on other sites More sharing options...
tommy456 11 Posted December 18, 2018 Author Share Posted December 18, 2018 1 hour ago, Rami said: Weird , could it be related to the UK servers only? Dunno mate, but i found a trial key online, seeing as eset want you to now download the product and presumably it is activated after install automatically, when we used to go to their site provide your email and they would send you a trial licence, not anymore, they have gone very anti-user friendly IMO I have used trial's as an emergency stop gap in the past, it's called give and take, well this is disappointing Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted December 18, 2018 Administrators Share Posted December 18, 2018 @tommy456 Please drop me a personal message with your registration email address enclosed. Link to comment Share on other sites More sharing options...
tommy456 11 Posted December 19, 2018 Author Share Posted December 19, 2018 I didn't buy it retail (boxed) or from eset direct, Just a question would upgrading the system disk cause a licencing issue, as recently i made a full disk backup which i then restored to a new ssd, but because I didn't include restoring the old HDD's hardware signature, windows decided that its licence was no longer activated, but i got that resolved, via MS's auto-activation telephone service does eset licencing work in a similar way to Microsoft ? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted December 19, 2018 Administrators Share Posted December 19, 2018 Without checking the license on files it's impossible to tell what happened. Recently we've cancelled a handful of licenses that were being extremely overused so if you didn't purchase it from an official seller it could be that somebody sold you a pirated or leaked license. Link to comment Share on other sites More sharing options...
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