Cannot login Windows (ESA)

[jinlei801011 2]

I have a customer installed ESA uisng GOP script to protect Windows login. He is out of office and he is getting a error message when logging in Windows:

This user has never been connected to ESET Secure Authentication server in online mode before, please login in online mode first

This user has never been connected to ESET Secure Authentication server in online mode before, and this laptop computer cannot be seen in ESA admin console.

How to slove the issue?

 

Thanks

[VladimirVladimir 14]

Hi there

there could be several reasons. This probably means, that the computer is in "offline mode" that means, it does not "see" ESA core server. 

Please make sure, that the computer sees the core (at least one time) so its able to switch to "offline mode" correctly (mind the fact that offline mode has its limits).

regards

v.