Error when trying to add License into ELA

[Kieran Barry 11]

Hi all,

I am encountering an issue in where an error is occurring every time I try to add our business license into ELA.

When trying to add the license, a message reads: "Sorry for the inconvenience, there was an error processing your request".

I am 100% sure that I am getting the license key and ELA password right and can't figure out why this is happening.

Thank you and Kind Regards,

Kieran Barry

[MichalJ 403]

Can you please send us the affected license in a private message? I will have it checked with our support department. Also, what was your procedure?
Were you just trying to login using the key / password, or you have created a security admin account, in which you were adding the license?

Thanks,