bizway 0 Posted December 11, 2018 Share Posted December 11, 2018 We have several Macs with ESET on it and some of them give the following error since a couple of days. We tried uninstalling and reinstalling ESET but it doesn't help. What can we do? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted December 11, 2018 Administrators Share Posted December 11, 2018 Do you have the latest version of Endpoint Antivirus 6.7.500 installed? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted December 12, 2018 ESET Staff Share Posted December 12, 2018 Also, please let us know, whether this started to appear after the OS system update / upgrade to Mojave, or was present before? So please provide the OS version, Endpoint version and also whether it happened either after product / OS upgrade, or just started to happen randomly. Link to comment Share on other sites More sharing options...
bizway 0 Posted December 12, 2018 Author Share Posted December 12, 2018 @Marcos, we did not yet have that version. I installed it just now. Hopefully the problem will go away. I will keep you posted. Link to comment Share on other sites More sharing options...
bizway 0 Posted December 17, 2018 Author Share Posted December 17, 2018 So we installed the latest version. Now a different error pops up. I have attached a screenshot, it's in Dutch, but i'll translate it below. What could this be? Your computer is unprotected The kernel extension which is required for the Firewall, is not loaded because of an error. Try to restart macOS or reinstall the product. Of course the Mac has been restarted and also the software has been reinstalled. But this doesn't seem to help. Link to comment Share on other sites More sharing options...
ESET Staff AlexW 2 Posted January 16, 2019 ESET Staff Share Posted January 16, 2019 Hi @bizway, Sorry to hear about the issues you experienced with the product. We have just released a new build of ESET Endpoint Antivirus/ESET Endpoint Security for Mac last week, which features an improved loading process for Kernel extensions. Based on the initial feedback from customers, this resolved the issue you have experienced, as well as several other issues users had reported in this forum. Alex. Link to comment Share on other sites More sharing options...
sharryans 0 Posted February 25, 2019 Share Posted February 25, 2019 Is there any solution for "YOUR COMPUTER IS NOT PROTECTED" as i have the same issue. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted February 25, 2019 Administrators Share Posted February 25, 2019 18 minutes ago, sharryans said: Is there any solution for "YOUR COMPUTER IS NOT PROTECTED" as i have the same issue. Did you already follow the instructions at https://support.eset.com/kb6512/, allowed the ESET Kernel extension and eventually rebooted the system? Link to comment Share on other sites More sharing options...
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