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Farrukh Ali

ESET File Security For Windows Server System Crashes

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Hi,

 

i got a problem with ESET File Security for Windows Server

I am running ESET File Security for windows server version 6.2.12007.0 on Windows Server 2012 STD.

It runs flawless some times but from a day to another the system start crashes dump after every 20 to 30 minuteswithout any changes made by me.

and face Blue screen Error with random messages like Driver_IRQL not less or equal when I go through driver verifier got another blue screen Driver_Verifier IOmanager_violation.

 

I uninstall ESET and observe my Server server stay up for 3+ hours ... but when i re installed ESET and took the option activate later my Server ran smoothly.I decided to activate the product after activation update started and with in 5 minutes my system again start crashes. saw Memory an Kernel dumps Problem.

 

I attached the minidump and sysdata. Full memory dump file is 9GB cannot be uploaded here.

 

Looking forward for accurate solution .

 

 

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First of all, uninstall EFSW v6.2 and install EFSW v7. Should the problem persist, please carry on as follows:
- configure Windows to generate complete memory dumps as per https://support.eset.com/kb380/ (a reboot will be required)
- reproduce the crash
- compress the complete memory dump
- gather logs with ESET Log Collector
- upload both archives to a safe location (e.g .Dropbox, OneDrive, etc.)
- contact your local customer care and create a regular support ticket with a description of the issue and links to the archives enclosed
- drop me a personal message with the links as well.

Lat but not least, I'd recommend disabling driver verifier. Do you have it enabled for all drivers? For what reason?

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