Missing Alerts on AMTSO Desktop Tests

[itman 1,659]

Win 10 Home x(64) 1803, Eset IS 12.0.27, IE11.

Not receiving Eset alerts on both eicar tests plus cloudcar test. Other tests do produce an Eset alert. Note: did not run the compressed malware tests.

Eset did block the downloads however as evidenced by entries in both the detection log and quarantine files.

[cyberhash 188]

Bizarre , alerts showing properly on ESSP with the same windows setup.

Tested with IE11, EDGE, Firefox and all working ok

Maybe just isolated issue with EIS ??

[itman 1,659]

I ran a few other eicar test downloads on other web sites just to verify that it wasn't something to do with the AMTSO site downloads. Same result - no alerts from Eset.

[Nightowl 202]

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

When you paste this into notepad and then you try to save it , also ESET doesn't detect it? , if yes then there is something wrong.

ESET Linux do detect it and remove it.

Edited November 27, 2018 by Rami

[itman 1,659]

3 hours ago, Rami said:

When you paste this into notepad and then you try to save it , also ESET doesn't detect it?

Eset's blocking/removal is fine. It is just not alerting that it did so. Previously, all eicar detections resulted in an Eset popup alert.

I also noticed in the last day or so, I am no longer getting an Eset popup notification when signature updating has occurred.

I am going to reinstall IS 12.0.27 and see if that resolves these issues. -EDIT- I might hold off on this since a NOD32 user just posted he is having issues imported his prior exported settings. I have "tons" of customized settings I don't want to lose.

Edited November 27, 2018 by itman

[itman 1,659]

Reinstall of IS 11.0.27 didn't correct the issue. So as far as I am concerned, the lack of alerting is a bug.

[Marcos 5,071]

Please provide me with exported configuration so that I can check if you didn't disable a setting that could affect it.

[itman 1,659]

1 hour ago, Marcos said:

Please provide me with exported configuration so that I can check if you didn't disable a setting that could affect it.

Eset_Settings_12-0-27_11-27-2018.zip

Edited November 27, 2018 by itman

[itman 1,659]

@Marcos , I found the issue. Somehow "minimum verbosity of events to display" got set to the Error level versus Diagnostic. I honestly don't recall fooling around with that setting.

[cyberhash 188]

13 minutes ago, itman said:

@Marcos , I found the issue. Somehow "minimum verbosity of events to display" got set to the Error level versus Diagnostic. I honestly don't recall fooling around with that setting.

 "Informative" is the default setting and should display the alerts