ESET ESMC Agent not installing

[mayowa 1]

Dear All

We tried installing ESET ESMC Agent for a customer on three windows 8 desktop computers, but met with the error below during installation 

Service ‘ESET Management Agent’(EraAgentSvc)failed to start.

Verify that you have sufficient privileges to start system services

 

Remediation 

• We tried installing using admin account with the highest privilege but still encounters the same error stated above  

 

Kindly Note

Installation of ESMC Agent on laptop computers and servers were successful 

 

Looking forward to your response 

 

P.s  Please find the system log for your perusal  

 

Regards 

ees_logs.zip

[mayowa 1]

Kind reminder on the above subject matter

[davidpitt 4]

Sorry but I don't have a solution but I dread every time I have to update an agent on a PC as 90% of the time it fails with this exact issue. No matter the version of the agent v6 through to v6.6, if on domain, work group, under local admin account, etc. All have problems. Even when I call their support they don't know how to fix it, other than to use the uninstall tool in safe mode.

We gave up trying in the end as with 1500 clients it caused too much work and now users only get the latest agent when their PC gets replaced.

 

I have no idea why these companies make it so difficult to use their products! 

[Martinez 0]

I have the same problem on a PC with Windows 8, any solution?

[Zen11t 6]

Hi @Martinez!

 

For me this update fixed the agent installation problem:

https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

 

Select your OS, install the update and then you  can install agent successfully.

Regards,

Zen11t

 

[Martinez 0]

Thank you very much, I will be downloading and testing on the PC.