mayowa 1 Posted November 23, 2018 Share Posted November 23, 2018 Dear All We tried installing ESET ESMC Agent for a customer on three windows 8 desktop computers, but met with the error below during installation Service ‘ESET Management Agent’(EraAgentSvc)failed to start. Verify that you have sufficient privileges to start system services Remediation We tried installing using admin account with the highest privilege but still encounters the same error stated above Kindly Note Installation of ESMC Agent on laptop computers and servers were successful Looking forward to your response P.s Please find the system log for your perusal Regards ees_logs.zip Link to comment Share on other sites More sharing options...
mayowa 1 Posted November 28, 2018 Author Share Posted November 28, 2018 Kind reminder on the above subject matter Link to comment Share on other sites More sharing options...
davidpitt 4 Posted December 20, 2018 Share Posted December 20, 2018 Sorry but I don't have a solution but I dread every time I have to update an agent on a PC as 90% of the time it fails with this exact issue. No matter the version of the agent v6 through to v6.6, if on domain, work group, under local admin account, etc. All have problems. Even when I call their support they don't know how to fix it, other than to use the uninstall tool in safe mode. We gave up trying in the end as with 1500 clients it caused too much work and now users only get the latest agent when their PC gets replaced. I have no idea why these companies make it so difficult to use their products! Link to comment Share on other sites More sharing options...
Martinez 0 Posted February 13, 2019 Share Posted February 13, 2019 I have the same problem on a PC with Windows 8, any solution? Link to comment Share on other sites More sharing options...
Zen11t 5 Posted February 14, 2019 Share Posted February 14, 2019 Hi @Martinez! For me this update fixed the agent installation problem: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows Select your OS, install the update and then you can install agent successfully. Regards, Zen11t Link to comment Share on other sites More sharing options...
Martinez 0 Posted February 19, 2019 Share Posted February 19, 2019 Thank you very much, I will be downloading and testing on the PC. Link to comment Share on other sites More sharing options...
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