Jump to content

Email quarantined as spam because CC email address appears on cloud blacklist?!

Recommended Posts

An email has been quarantined by EMSX, not because of where it's come from (Outlook.com) but only because the CC email address is on a cloud blacklist. There's nothing in the email body that's of spam origin either; it's a legit email.

Why is EMSX blocking emails that do not originate from a spam source?

I don't know why you would want to block an email based purely on the fact one of the email addresses it has been sent to is on a blacklist - that makes no sense.

Link to post
Share on other sites
  • ESET Moderators

Hello, thanks for reaching out to us. We would like to take a look at this.

Please open a ticket with our support team (see https://support.eset.com/kb3742/) and provide us with the following:

  • header information from the message
  • screenshot of details on this message from Mail server log (after doubleclicking on the entry)
  • output from ESET Log Collector (see https://support.eset.com/kb3466/)

Thank you,

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...