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Email quarantined as spam because CC email address appears on cloud blacklist?!


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An email has been quarantined by EMSX, not because of where it's come from (Outlook.com) but only because the CC email address is on a cloud blacklist. There's nothing in the email body that's of spam origin either; it's a legit email.

Why is EMSX blocking emails that do not originate from a spam source?

I don't know why you would want to block an email based purely on the fact one of the email addresses it has been sent to is on a blacklist - that makes no sense.

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  • ESET Moderators

Hello, thanks for reaching out to us. We would like to take a look at this.

Please open a ticket with our support team (see https://support.eset.com/kb3742/) and provide us with the following:

  • header information from the message
  • screenshot of details on this message from Mail server log (after doubleclicking on the entry)
  • output from ESET Log Collector (see https://support.eset.com/kb3466/)

Thank you,
Tomas

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