Norm@Home 2 Posted May 18, 2013 Share Posted May 18, 2013 I have a customer who recently installed a new Windows 8 machine, as with all the other computers in the office (a couple Windows XP and several Windows 7 machines) I installed ESet Endpoint Security 5.0.2126 and everything worked fine.I saw that version 5.0.2214.4 was released and so I upgraded the office and on all the XP and Windows 7 x64 machines the software installed without a problem. But on the lone Windows 8 x64 machine it will not install giving this error: Quote: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. I re-downloaded the msi x64 installer and tried again (rebooting in between tries) and still got the same error. The very first line of the changelog for 5.0.2214.x says "Added: Windows 8 compatibility" but it seems like added incompatibility is more like it since 5.0.2126 actually seemed to install and work fine on Windows 8 and I reinstalled it with no problem.Has anyone else seen this problem? Have an idea how to correct it?- Norm Link to comment Share on other sites More sharing options...
Janus 210 Posted May 18, 2013 Share Posted May 18, 2013 Hello As you write, the Error 2753 is related to a Windows installation failure/issues.My suggestion is maybe not the most profound, but try as per instruction from this knowledge base article to uninstall eset in safe mode by using eset uninstaller tool. Link : How do I manually uninstall my Windows ESET security product? Please notice ,that in the article, there is a link to how to restart windows 8 in safe mode, if you should need it. Regards, Janus Link to comment Share on other sites More sharing options...
Guest s.littel Posted August 16, 2013 Share Posted August 16, 2013 I have to agree with Norm@Home. Got the same issue with this Windows 8 compatible Version which is not compatible. I also used the 5.0.2126.3 Version without any problems. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,917 Posted August 16, 2013 Administrators Share Posted August 16, 2013 Please generate install logs as per the instructions here. When done, drop me a personal message with the logs attached for analysis. Link to comment Share on other sites More sharing options...
Guest Peter Buggie Posted September 4, 2013 Share Posted September 4, 2013 Is there any solution ? Just because on all W8 new computers in our company is the same error message. Link to comment Share on other sites More sharing options...
Dasangar 0 Posted November 18, 2013 Share Posted November 18, 2013 Hi, We are having the same issue en Windows 8 and Endpoint products. Any advice? BR Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,081 Posted November 18, 2013 ESET Moderators Share Posted November 18, 2013 Hello Dasangar, could you please specify what kind of issues are you experiencing? Link to comment Share on other sites More sharing options...
aerophoto 0 Posted November 19, 2013 Share Posted November 19, 2013 Hi,I have the same problem (error 2753) with eset secure business 5.0.2214 on windows 8 64bits.I try with the administrative console and alway fail so I try the msi without any configuration and manualy install to the computer and I got the error 2753 when he try to install. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,081 Posted November 20, 2013 ESET Moderators Share Posted November 20, 2013 PM to aerophoto sent. Link to comment Share on other sites More sharing options...
tuntun 0 Posted November 21, 2013 Share Posted November 21, 2013 Try New Version 5.0.2225.0 Added: Windows 8.1 compatibility Fixed: Increased login time for domain user's first login Fixed: User cannot access encrypted USB drive on Windows 7 Fixed: Rollback restores incorrect module architecture on Windows 7 64-bit Fixed: Wrong display of network path in GUI logs Fixed: Occasional crashing of Microsoft Outlook 2013 when sending a message on Windows 7 32-bit Fixed: Client logs sent multiple times to ESET Remote Administrator when the optimization button is pushed Fixed: Problem with automatic Send/Receive in Microsoft Outlook 2013 on Windows 7 Fixed: Quarantined files (false positives) are not restored to their original location with automatic restore after the update of virus signature database Fixed: Email plugin not integrated correctly on Windows Live Messenger 2012 on Windows 8 32-bit Fixed: Blue screen error (BSOD) after integration of Device Control on Windows XP SP2 and older Fixed: Occasional blocking of printers and Bluetooth without adding rules to Device control Fixed: Error when sending message with no sender address Fixed: Scanning of Microsoft Outlook messages with Symantec Enterprise Vault integrated causes the attachment icon to disappear Fixed: Microsoft Outlook crashes upon exit when connected to Kerio Mail Server via Kerio Outlook Connector v8 on Windows XP, Windows 7 Fixed: Issues mounting Elpro Libero PDF logger device Link to comment Share on other sites More sharing options...
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