Berez 0 Posted November 16, 2018 Posted November 16, 2018 (edited) Hi, I get error (in logs file) "Service 'ESET' service' (ekrn) failed to start. Verify that you have sufficient priv 1920" when Installing Eset Smart Security Endpoint on Windows 7 (system is fresh from scratch), in my company. I have admin rights. I tried: - uninstall by eset uninstaller tool in safe mode - turn off windows defender - search internet Edited November 16, 2018 by Berez
Administrators Marcos 5,443 Posted November 16, 2018 Administrators Posted November 16, 2018 Please create a Procmon log during install. If install fails, provide the Procmon log (compressed in an archive) as well as logs gathered by ELC.
Administrators Marcos 5,443 Posted November 16, 2018 Administrators Posted November 16, 2018 Please provide ELC logs as well so that I can determine the cause and know what to focus on in the Procmon log.
Berez 0 Posted November 16, 2018 Author Posted November 16, 2018 ESET Log Collector logs: ELC_logs.zip
Administrators Marcos 5,443 Posted November 16, 2018 Administrators Posted November 16, 2018 Quote Error 1920. Service 'ESET Remote Administrator Agent' (EraAgentSvc) failed to start. Verify that you have sufficient privileges to start system services. The following are last operations performed before ERAAgent exists so I assume that reinstalling Visual C++ 2015 redistributable might fix the issue: Quote 12:01:32,5752430 12:01:32,5752547 00:02:05.4457433 0.0000117 ERAAgent.exe 4576 4524 CreateFile C:\Program Files\ESET\RemoteAdministrator\Agent\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5754079 12:01:32,5754245 00:02:05.4459082 0.0000166 ERAAgent.exe 4576 4524 CreateFile C:\Windows\System32\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5756506 12:01:32,5756595 00:02:05.4461509 0.0000089 ERAAgent.exe 4576 4524 CreateFile C:\Windows\system\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5758054 12:01:32,5758163 00:02:05.4463057 0.0000109 ERAAgent.exe 4576 4524 CreateFile C:\Windows\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5759728 12:01:32,5759849 00:02:05.4464731 0.0000121 ERAAgent.exe 4576 4524 CreateFile C:\Windows\System32\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5761328 12:01:32,5761442 00:02:05.4466331 0.0000114 ERAAgent.exe 4576 4524 CreateFile C:\Windows\System32\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5762892 12:01:32,5762981 00:02:05.4467895 0.0000089 ERAAgent.exe 4576 4524 CreateFile C:\Windows\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5765299 12:01:32,5765417 00:02:05.4470302 0.0000118 ERAAgent.exe 4576 4524 CreateFile C:\Windows\System32\wbem\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5768857 12:01:32,5768987 00:02:05.4473860 0.0000130 ERAAgent.exe 4576 4524 CreateFile C:\Windows\System32\WindowsPowerShell\v1.0\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5772986 12:01:32,5773104 00:02:05.4477989 0.0000118 ERAAgent.exe 4576 4524 CreateFile C:\Program Files\Intel\WiFi\bin\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe" 12:01:32,5776122 12:01:32,5776240 00:02:05.4481125 0.0000118 ERAAgent.exe 4576 4524 CreateFile C:\Program Files\Common Files\Intel\WirelessCommon\api-ms-win-crt-runtime-l1-1-0.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
Berez 0 Posted November 26, 2018 Author Posted November 26, 2018 @Marcos I tried reinstall Visual C++ 2015 , but I still ger error 😕
Berez 0 Posted November 28, 2018 Author Posted November 28, 2018 I had trouble with run Office 2016 also. Getting error mising "api-ms-win-crt-runtime-l1-1-0.dll" file. I resolved my all problems with ESET & MS OFFICE When I install this Windows updatehttps://support.microsoft.com/pl-pl/kb/2999226
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