Error 1920 when installing

[Berez 0]

Hi,

 

I get error (in logs file) "Service 'ESET' service' (ekrn) failed to start. Verify that you have sufficient priv 1920" when Installing Eset Smart Security Endpoint on Windows 7 (system is fresh from scratch),  in my company.

I have admin rights.

 

I tried:

- uninstall by eset uninstaller tool in safe mode

- turn off windows defender

- search internet

 

Edited November 16, 2018 by Berez

[Marcos 5,070]

Please create a Procmon log during install. If install fails, provide the Procmon log (compressed in an archive) as well as logs gathered by ELC.

[Berez 0]

There is log file

Logfile.zip

[Marcos 5,070]

Please provide ELC logs as well so that I can determine the cause and know what to focus on in the Procmon log.

[Berez 0]

ESET Log Collector logs: ELC_logs.zip

[Marcos 5,070]

Quote

Error 1920. Service 'ESET Remote Administrator Agent' (EraAgentSvc) failed to start. Verify that you have sufficient privileges to start system services.

The following are last operations performed before ERAAgent exists so I assume that reinstalling Visual C++ 2015 redistributable might fix the issue:

Quote

12:01:32,5752430    12:01:32,5752547    00:02:05.4457433    0.0000117    ERAAgent.exe    4576    4524    CreateFile    C:\Program Files\ESET\RemoteAdministrator\Agent\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5754079    12:01:32,5754245    00:02:05.4459082    0.0000166    ERAAgent.exe    4576    4524    CreateFile    C:\Windows\System32\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5756506    12:01:32,5756595    00:02:05.4461509    0.0000089    ERAAgent.exe    4576    4524    CreateFile    C:\Windows\system\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5758054    12:01:32,5758163    00:02:05.4463057    0.0000109    ERAAgent.exe    4576    4524    CreateFile    C:\Windows\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5759728    12:01:32,5759849    00:02:05.4464731    0.0000121    ERAAgent.exe    4576    4524    CreateFile    C:\Windows\System32\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5761328    12:01:32,5761442    00:02:05.4466331    0.0000114    ERAAgent.exe    4576    4524    CreateFile    C:\Windows\System32\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5762892    12:01:32,5762981    00:02:05.4467895    0.0000089    ERAAgent.exe    4576    4524    CreateFile    C:\Windows\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5765299    12:01:32,5765417    00:02:05.4470302    0.0000118    ERAAgent.exe    4576    4524    CreateFile    C:\Windows\System32\wbem\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5768857    12:01:32,5768987    00:02:05.4473860    0.0000130    ERAAgent.exe    4576    4524    CreateFile    C:\Windows\System32\WindowsPowerShell\v1.0\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5772986    12:01:32,5773104    00:02:05.4477989    0.0000118    ERAAgent.exe    4576    4524    CreateFile    C:\Program Files\Intel\WiFi\bin\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"
12:01:32,5776122    12:01:32,5776240    00:02:05.4481125    0.0000118    ERAAgent.exe    4576    4524    CreateFile    C:\Program Files\Common Files\Intel\WirelessCommon\api-ms-win-crt-runtime-l1-1-0.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a    "C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe"

 

[Berez 0]

@Marcos I tried reinstall Visual C++ 2015 , but I still ger error 😕

[Berez 0]

I had trouble with run Office 2016 also.

Getting error mising "api-ms-win-crt-runtime-l1-1-0.dll" file.

I resolved my all problems with ESET & MS OFFICE When I install this Windows update
https://support.microsoft.com/pl-pl/kb/2999226