ESMC VA and public IP

[Lockbits 11]

Hello,

We've a lead that is using ESMC 7 VA and they have some computers connected through public IP. They nated ports 2222 and 2223. 

Computers that connect through public IP are shown in console however they don't respond to wake up calls and also doesn't apply new policies nor execute tasks. If we restart the computer a new connection is stablished to console however tasks and policies aren't applied.

Attached is a trace and status log of one of the computers affected by this issue.

What can be the problem?

Logs.zip

[Marcos 5,455]

Quote

2018-10-29 16:09:25 Warning: CPushNotificationsModule [Thread 1240]: Failed to configure EPNS resource (retrying in 10 seconds): Error calling PNS API 'PnsRegisterClient' (return code = 19108)

The machine cannot connect to epns.eset.com.

Also make sure that a newer OS than Windows XP is installed.

[Lockbits 11]

20 minutes ago, Marcos said:

The machine cannot connect to epns.eset.com.

Also make sure that a newer OS than Windows XP is installed.

Hi Marcos,

That computer is running Windows 8.1.

Thank you.

[Marcos 5,455]

We'll need a Wireshark log with the network communication captured from time when the error "Failed to configure EPNS resource" is logged.

[Lockbits 11]

On 11/15/2018 at 1:23 PM, Marcos said:

We'll need a Wireshark log with the network communication captured from time when the error "Failed to configure EPNS resource" is logged.

Hi Marcos.

We created a new all in one package with latest ESMC Agent released the last week and so far it's working very well. Computer is reporting as it should. We also upgraded VA to latest ESMC release without issues.