pronto 6 Posted November 8, 2018 Share Posted November 8, 2018 (edited) Hi Community, yesterday we build an installation package which includes a valid license and all clients we installed yesterday became automatically activated. Today I installed another client locally with the same installer and now I got a lot of warnings, both on the client and the server, that the product is not activated[1]. The client is shown in the Security Management Center and is allready moved in the specified target group. The only thing I changed was that I renamed the default policy which applies to the default group, where the clinet is moved during installation. What else can I miss or happend from yesterday till now...? How can I fix it? Thx & Bye Tom Edited November 8, 2018 by pronto Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted November 8, 2018 ESET Staff Share Posted November 8, 2018 Hello, If you try the activation locally, does it work? There might be a problem with the connectivity of the particular client to the ESET activation infrastructure. We will however need to know the particular Error code, that the activation wizard displayed in case it fails. Link to comment Share on other sites More sharing options...
pronto 6 Posted November 8, 2018 Author Share Posted November 8, 2018 2 hours ago, MichalJ said: Hello, If you try the activation locally, does it work? There might be a problem with the connectivity of the particular client to the ESET activation infrastructure. We will however need to know the particular Error code, that the activation wizard displayed in case it fails. Servus Michalj, where can I find the exact error code? But what worked now was to run a task on the client that is doing the activation. This worked without any problems. I try to reproduce the entire process with another client tomorrow, perhaps I can then serve with the exact error codes... Thx & Bye Tom Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted November 9, 2018 ESET Staff Share Posted November 9, 2018 @pronto In case you do the activation locally in the Endpoint app, it will show a dialog, and in case of a failure it will show the error code in the dialog (in one of the corners). We had a outage of the activation infrastructure during yesterday, which might have caused the problems. So most probably, if you reactivate, it will work OK. Link to comment Share on other sites More sharing options...
pronto 6 Posted November 9, 2018 Author Share Posted November 9, 2018 Servus Michalj, I installed another machine right now and there were no more issues about activation... Thx a lot & Bye Tom Link to comment Share on other sites More sharing options...
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