metalalbert 1 Posted November 6, 2018 Share Posted November 6, 2018 I am using Windows 10 version 1803. I have recently upgraded Internet Security from version 11 to the latest version 12. I did the upgrade after ESET Internet Security notified me there was a new version available and it installed fine. Ever since this upgrade however at system start up ESET does not automatically update anymore. Updating the definition databases manually however still works, and so do the automatic hourly updates. I was wondering what could cause this behaviour? I don't mind manually updating after my computer boots up but this feature did work normally when I still ran version 11. Is there a setting I missed? Is this intended behaviour? Can someone steer me in the right direction maybe? Link to comment Share on other sites More sharing options...
ESET Insiders anton83 103 Posted November 6, 2018 ESET Insiders Share Posted November 6, 2018 18 minutes ago, metalalbert said: I am using Windows 10 version 1803. I have recently upgraded Internet Security from version 11 to the latest version 12. I did the upgrade after ESET Internet Security notified me there was a new version available and it installed fine. Ever since this upgrade however at system start up ESET does not automatically update anymore. Updating the definition databases manually however still works, and so do the automatic hourly updates. I was wondering what could cause this behaviour? I don't mind manually updating after my computer boots up but this feature did work normally when I still ran version 11. Is there a setting I missed? Is this intended behaviour? Can someone steer me in the right direction maybe? As you wrote automatic update of modules and data bases done every hour so this is normal and everything is working fine. I didn't understand you on what version of EIS are you now? Link to comment Share on other sites More sharing options...
metalalbert 1 Posted November 6, 2018 Author Share Posted November 6, 2018 I am using ESET Internet Security 12.0.27.0, the latest version I believe. Yes everything is working fine. I only want to know why each time I start up my computer ESET does not automatically update anymore. It used to do so when I still ran the latest version of ESET Internet Security 11. To give you even a better understanding of what my issue is, when I am not using my computer I always have it switched off. I usually only boot it up once a day and shut it off at the end of the same day. With version 11 each time I booted up my computer again, after I had it switched off the day before, ESET would automatically update the virus definitions at system start. Now with version 12 it does not. I am merely trying to determine how that came about. It used to work but not anymore. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted November 6, 2018 ESET Moderators Share Posted November 6, 2018 Hello @metalalbert, you can check the last execution time for the scheduled update tasks under Tools -> More tools -> Scheduler. Regards, P.R. Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 6, 2018 Share Posted November 6, 2018 (edited) 1 hour ago, metalalbert said: I am using ESET Internet Security 12.0.27.0, the latest version I believe. Yes everything is working fine. I only want to know why each time I start up my computer ESET does not automatically update anymore. It used to do so when I still ran the latest version of ESET Internet Security 11. To give you even a better understanding of what my issue is, when I am not using my computer I always have it switched off. I usually only boot it up once a day and shut it off at the end of the same day. With version 11 each time I booted up my computer again, after I had it switched off the day before, ESET would automatically update the virus definitions at system start. Now with version 12 it does not. I am merely trying to determine how that came about. It used to work but not anymore. That is the same situation I am having (maybe I could have been clearer in my previous post) see https://forum.eset.com/topic/17331-updates-download/?do=findComment&comment=86018 It used to update once I connected to the internet, now it doesn't. (I do not start up connected or stay connected to the net). Now, it does seen to try to update prior to me connecting. What I just did was to change the the update setting (see below). Maybe this will help (I do not have a dial up connection, but did not see another connection choice in creating a new task). We shall see. Regards, Tom Edited November 6, 2018 by TomFace Link to comment Share on other sites More sharing options...
itman 1,538 Posted November 6, 2018 Share Posted November 6, 2018 11 minutes ago, TomFace said: What I just did was to change the the update setting (see below). Maybe this will help (I do not have a dial up connection, but did not see another connection choice in creating a new task). I believe that option only applies to a dial-up connection. That is why it is disabled by default. The Eset task that controls updating at boot time is "Automatic update after user logon." Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 6, 2018 Share Posted November 6, 2018 29 minutes ago, itman said: I believe that option only applies to a dial-up connection. That is why it is disabled by default. The Eset task that controls updating at boot time is "Automatic update after user logon." We shall see...when I log on to my machine, as I stated, I am not connected to the net. So the user logon does not help me. Granted, it won't be the end of the world if it updates an hour later, but something has changed. Regards, Tom Link to comment Share on other sites More sharing options...
metalalbert 1 Posted November 6, 2018 Author Share Posted November 6, 2018 (edited) 1 hour ago, TomFace said: That is the same situation I am having (maybe I could have been clearer in my previous post) see https://forum.eset.com/topic/17331-updates-download/?do=findComment&comment=86018 It used to update once I connected to the internet, now it doesn't. (I do not start up connected or stay connected to the net). Now, it does seen to try to update prior to me connecting. What I just did was to change the the update setting (see below). Maybe this will help (I do not have a dial up connection, but did not see another connection choice in creating a new task). We shall see. Regards, Tom Thank you Tom. So it's not me going crazy then I just checked the settings and to my surprise the one you highlighted was enabled for me. The other one, "Automatic update after user logon", was disabled. I guess I'll switch the latter one on to see if that changes things. UPDATE: switching that option on indeed triggered a update check at startup. Edited November 6, 2018 by metalalbert Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 6, 2018 Share Posted November 6, 2018 No metalalbert, as far as I know, you're not going crazy, although a bit of insanity does go well with my OCD. Regards, Tom Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 7, 2018 Share Posted November 7, 2018 Well changing the task to the logon/dial up setting did not make any changes. So I guess I'll just keep an eye on it and maybe tinker a bit with it. Regards, Tom Link to comment Share on other sites More sharing options...
metalalbert 1 Posted November 8, 2018 Author Share Posted November 8, 2018 18 hours ago, TomFace said: Well changing the task to the logon/dial up setting did not make any changes. So I guess I'll just keep an eye on it and maybe tinker a bit with it. Regards, Tom Good luck finding a fix Link to comment Share on other sites More sharing options...
galaxy 11 Posted November 8, 2018 Share Posted November 8, 2018 It does not appear on the main page, go left on uodate and then look if it is up to date again, is a bug I think Link to comment Share on other sites More sharing options...
itman 1,538 Posted November 8, 2018 Share Posted November 8, 2018 (edited) 19 hours ago, TomFace said: Well changing the task to the logon/dial up setting did not make any changes. Short of Eset adding a trigger event to the Scheduler to detect establishment of a broadband network connection which I honestly don't believe is going to happen, what you could do is the following. Once you establish your broadband network connection after boot time, logoff and then logon on again to Windows. This should trigger the existing Eset scheduler rule to check for updates at logon time. Edited November 8, 2018 by itman Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 8, 2018 Share Posted November 8, 2018 1 hour ago, itman said: Short of Eset adding a trigger event to the Scheduler to detect establishment of a broadband network connection which I honestly don't believe is going to happen, what you could do is the following. Once you establish your broadband network connection after boot time, logoff and then logon on again to Windows. This should trigger the existing Eset scheduler rule to check for updates at logon time. I appreciate the suggestion itman, but that's too much work (after all, I've been retired for quite sometime). I can always do a manual update check if the auto update hasn't happened (as of yet). Like I said, it's not the end of the world. Regards, Tom Link to comment Share on other sites More sharing options...
jems 4 Posted November 8, 2018 Share Posted November 8, 2018 Thanks Tom. always appreciate your input. My "thing" is - will there be an update to V. 12... to rectify this issue. Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 8, 2018 Share Posted November 8, 2018 I hope so...think I'll add it to the future requests for EIS. Regards, Tom Link to comment Share on other sites More sharing options...
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