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Remote Admin shows PC as unmanaged but Eset is installed


winstonsmith84
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I have one PC in our environment that always shows as unmanaged in the remote admin console but Eset is installed on this PC. When you log into that machine and check Eset it says everything is OK. It appears to be working just fine but the ERA just shows the status wrong. How do I make this machine show up correctly in ERA as a managed PC? This PC has no info listed in ERA either. Everything for it just says N/A.

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  • Administrators

Is the agent service running? Does C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html  show any issues? Are there any recent errors logged in the trace log?

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  • 1 month later...

Service is running. Status is all green. No issues. Trace Log doesn't appear to have any errors but there is this entry occasionally:

Warning: Kernel [Thread 648]: Module library +EVSAConnector was not loaded

Warning: Kernel [Thread 648]: Module library +ESLCConnector was not loaded

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  • ESET Staff

I would recommend to search for device using some HW specific parameter, for example by IP address. Name as seen in ERA console might be completely different as expected, especially in case reverse-DNS entries are not properly configured, or in case automatic renaming ask is not used in this instance. Also in case device has changed hostname in the meantime, it might be shown in console with old name.

Is this client connecting directly to ERA Server or there is ERA Proxy in-between them?

For device searching, hint might be to force this client to report some kind of functionality problem - for example disable some endpoint feature (antivirus?) and observe problematic devices as seen in console. Problem should be reported almost instantly in case AGENT is connecting to ERA.

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