Felix Yaroshevsky 0 Posted October 28, 2018 Share Posted October 28, 2018 I have purchased and installed ANTIVIRUS 32. Then discovered PREMIUM. How to upgrade? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,614 Posted October 28, 2018 Administrators Share Posted October 28, 2018 Upgrade to ESET Smart Security Premium only if you could take advantage of Password manager or Disk encryption modules. Otherwise we strongly suggest upgrading to ESET Internet Security which also contains the Network attack protection module that can protect your machine from attacks on the network level. Besides that, you will also get several other modules. For comparison of ESET's home products, see https://www.eset.com/int/home/for-windows/. Regarding upgrade, please contact the seller from whom you purchased your license. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 183 Posted October 28, 2018 Most Valued Members Share Posted October 28, 2018 3 hours ago, Felix Yaroshevsky said: I have purchased and installed ANTIVIRUS 32. Then discovered PREMIUM. How to upgrade? I am afraid there is no upgrade solution in ESET , unless Admins can give you some kind of upgrade solution, you need to buy license for Internet Security if you want to use it. Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 28, 2018 Share Posted October 28, 2018 (edited) As Marcos said you'll need to contact the seller. See https://support.eset.com/kb3742/ If you purchased your product directly from ESET, you'll need to contact ESET sales as there is a monetary difference between NOD32 and EIS or ESSP. Canada is handled by ESET in San Diego, CA. Sales can be reached at 1-844-824-3738 M-F 6AM-5PM PT. Regards, Tom Edited October 28, 2018 by TomFace Link to comment Share on other sites More sharing options...
itman 1,510 Posted October 28, 2018 Share Posted October 28, 2018 There is also the question if the OP purchased Eset from a retailer such as newegg.com. Would direct contract to Eset facilitate an upgrade request? Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 28, 2018 Share Posted October 28, 2018 1 minute ago, itman said: There is also the question if the OP purchased Eset from a retailer such as newegg.com. Would direct contract to Eset facilitate an upgrade request? I think the rule of thumb of contacting the original seller would be the 1st thing I would do/try and see where it goes from there. Regards, Tom Link to comment Share on other sites More sharing options...
itman 1,510 Posted October 28, 2018 Share Posted October 28, 2018 1 minute ago, TomFace said: I think the rule of thumb of contacting the original seller would be the 1st thing I would do/try and see where it goes from there. Regards, Tom Good luck on that one. The purchase terms from e-retailers as a rule state software purchases are non-returnable and non-refundable. Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 28, 2018 Share Posted October 28, 2018 (edited) On 10/28/2018 at 11:00 AM, itman said: Good luck on that one. The purchase terms from e-retailers as a rule state software purchases are non-returnable and non-refundable. Yes it would be an interesting conversation, but the purchaser may have some rights of return and/or exchange (varies by retailer). But I agree software is a unique animal. And we are purely speculating. I hope the OP gets what he wants. Regards, Tom Edited October 29, 2018 by TomFace grammar correction Link to comment Share on other sites More sharing options...
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