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Antispam Unexpected exception (0022)


pps
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Hello I get this error from 4 computers so far:

XX/XX/2018 XX:XX:XX XX – During execution of %SCANNER% – Module concerned Antispam protection on the computer XXXXXXX, the following event occurred: Antispam: Unexpected exception (0022). – Description of a non virus event

1st pc: era 6.6.2089.1

2nd pc: era 6.6.2089.1

3rd pc: era 6.6.2078.5

4th pc: era 6.6.2078.5

Can you purpose any solution?

 

Thanks,

Peter

 

Following Settings in ERA Web console:

image.png.85470837b91fffeef934c2ca1f470e54.png

image.thumb.png.c16f92412708a6c52dd808cef2808ff1.png

image.png.831659f30cb8fab9b120596e739de98f.png

image.png.82d8afd26cd66349618e931a29ac0de3.png

image.png.fba8b4183c31997c1198f909eb1dec6e.png

image.png.15680bfd4d88f694b27336ddfe0a59ac.png

image.thumb.png.db0d428e2b00c981b996c1274aa60aa4.png

image.png.e769f69adae3af4b1c4d505ede4b49be.png

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Does it happen when an address is added to user's address book? Does temporarily disabling these options make a difference?

image.png

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Hello,

This setting decreases about 20% the amount of errors but does not resolve the issue.

Is there anything else I still missing, do you want to send some logs?

Thanks,

Peter

Edited by pps
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Since I have no clue, I'd recommend contacting your local customer care, provide them with a link to this topic as well as with logs gathered by ELC.

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