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ESET parental controls says no more time left


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Hello

One of my kids is allowed to 1h30 per day.

But every day it displays zero time left on his screen while in reality when I log into parent mode all the time (1h30) is still available.

I can fix the problem every day by adding manually 1h30 to his existing 1h30, which is a pain.

When I desinstall/reinstall it works again for 1 or 2 sometimes 3 days but then the same happens again.

I  contacted customer care already twice over the past month, but never got a response, not even an acknowledment.

Has anyone any idea

1/ how to fix this ?

2/ Is there a way to contact customer care and obtain a response ?

3/ Is it possible to get a refund ?

Thanks

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On 10/22/2018 at 10:02 PM, Ericccccccccccc said:

Hello

One of my kids is allowed to 1h30 per day.

But every day it displays zero time left on his screen while in reality when I log into parent mode all the time (1h30) is still available.

I can fix the problem every day by adding manually 1h30 to his existing 1h30, which is a pain.

When I desinstall/reinstall it works again for 1 or 2 sometimes 3 days but then the same happens again.

I  contacted customer care already twice over the past month, but never got a response, not even an acknowledment.

Has anyone any idea

1/ how to fix this ?

2/ Is there a way to contact customer care and obtain a response ?

3/ Is it possible to get a refund ?

Thanks

Inside the application there is a button named Customer Care , you can use it to contact support from inside the application

Or by using the link here : https://www.eset.com/int/support/contact/

You can also go to your local ESET website and contact the support there.

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Hello Ericccccccccccc. Here's the link to the ESET website for France. You can contact Support through it. https://www.eset.com/fr/

I see you started this thread on 10.22.18. Not sure why it took so long to show up:unsure: (the delay has been referred).

Sorry.

Regards,

Tom

Edited by TomFace
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