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  • ESET Insiders
Posted

I'm unable to communicate with Eset LiveGrid.  Are the servers down, or offline?

Using Windows 10 x64 Pro Version 1709, and Eset Internet Security 11.2.63.0.

LiveGrid.jpg

  • Most Valued Members
Posted

What happens when you try to update? , I can't see anything from the screenshot that you have provided.

  • Administrators
Posted

There is no problem with LiveGrid. Probably something is preventing ekrn from connecting to LiveGrid servers.

  • ESET Insiders
Posted

I will try rebooting my router then.  I have no other firewall other than Eset, and my router's firmware. Nothing has changed with my setup. Everything else is connecting out without issue.

  • Most Valued Members
Posted (edited)
2 hours ago, cutting_edgetech said:

I will try rebooting my router then.  I have no other firewall other than Eset, and my router's firmware. Nothing has changed with my setup. Everything else is connecting out without issue.

Try to reboot Windows also , it might be something stuck in Windows also.

or try in cmd:
 

ipconfig /release
ipconfig /flushdns
ipconfig /renew

I don't think ESET is crazy enough to block it's own servers , but for trying sake , try to disable the firewall and see if it makes any differences.

EDIT : There is a possibility of a malware that can block your connection to LiveGrid and the Update servers , depending if you feel like that your PC is infected or not.

Edited by Rami
  • ESET Insiders
Posted (edited)

Rebooting fixed the problem. I didn't want to reboot initially because I had too much work open. It was going to be a pain to save all my work, and start back where I left off. I wanted to make sure LiveGrid was working, before having to reboot.

I guess something was going on with Eset, or Windows,

Thank you for the suggestions!

Edited by cutting_edgetech
  • ESET Insiders
Posted
21 hours ago, Rami said:

What happens when you try to update? , I can't see anything from the screenshot that you have provided.

Sorry, I missed your post. The reputation, and users just stayed blank like in the screen shot. It's working now after rebooting.

Thanks!

  • Most Valued Members
Posted

It's good that you have solved your problem :)

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