Web Control License issue

[jimmy09 2]

Random clients get this error.  It seems to clear itself up after a few min, but annoys the end users with pop-ups.

Client versions;

 

When I check the license information for the client, it shows that it is license.

 

What can we do so our users quit getting the errors.

Thanks

[Marcos 5,070]

Please provide your public license ID. It's not confidential and can be disclosed publicly. Keep only your license key and username/password secret.

Also please gather ELC logs from the machine.

[jimmy09 2]

Better view of the error;

and the public license key is

	3AA-XKX-S3J

[jimmy09 2]

And now the error is gone on the client.  It is very intermittent and seems to happen only to a handful of users.

[Marcos 5,070]

Please provide ELC logs from the troublesome machine as well. I'd like to check the communication of the particular Endpoint with activation servers. Uploaded attachments are available only to moderators.

[jimmy09 2]

4 minutes ago, Marcos said:

Please provide ESET Log Collector logs from the troublesome machine as well. I'd like to check the communication of the particular Endpoint with activation servers. Uploaded attachments are available only to moderators.

Logs from yesterday sent via PM.  Waiting on logs from today when it happened.