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ESET ENDPOINT SECURITY FOR MAC - SKYPE DROP CALLS


Andrew26
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Hello,

 

I have configured Eset endpoint security for Mac version 6.6.866.0. The product works fine but when VoiP calls are made, eg skype,

the call rings on the other parties devices, and drops immediately after the call is answered. The problem is resolved when the firewall is turned off. I have no special rules configured.

and it stops working when it is turned back on. The current firewall policy in place is "Antivirus - Balanced" policy with firewall turned on. nothing else.

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Try switching to interactive mode and then run Skype. When prompted for an action, allow the communication and create a rule for it. Then you can switch back to automatic mode.

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Marcos, this is not practical, as this is a school with about a thousand nodes, and this can't be done for all users. Some users are between ages 6-10 and they will not be able to do this. I tried it personal and every single connection it tries to open will be flag. Windows systems do not have any such issues.

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On 10/16/2018 at 2:57 PM, Andrew26 said:

Marcos, this is not practical, as this is a school with about a thousand nodes, and this can't be done for all users. Some users are between ages 6-10 and they will not be able to do this. I tried it personal and every single connection it tries to open will be flag. Windows systems do not have any such issues.

Once you are able to identify missing/blocking firewall rule, you can modify or add the same rules from ERA/ESMC and deliver it to all clients.

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I am using the default setting in ERA for the MAC OS devices, by just turning the firewall on. Even on standalone MAC OS devices with the lasted Endpoint for Mac version, the same happens when I join a network and classify it as public. I am able to login to skype application send change and receive chats. make calls and be called. BUT I am unable to maintain the call. Immediately the call is answered, it drops.

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I have consulted this with a colleague of mine who has an expertise in Mac. He confirmed that the easiest solution is to set firewall to interactive mode, use Skype so that the appropriate rules are created automatically and then switch to automatic mode. Created rules can be distributed to other clients in a network via an ERA/ESMC policy.

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