Still seeing duplicated activations in ELA

[Microbe 3]

Hi Team,

Just wondering, as I have a few resellers asking with the new release of ESMC v7; will the issue of still seeing duplicated activations in ELA/EBA be resolved?

They just want to ensure this has been resolved prior to manual upgrades https://support.eset.com/KB6925/

(Sorry old topics had been archived, hence new topic) 

 

Thanks,
Alison

[Pinni3 21]

Im not team member but I would advice to maintaine Your licence. There is a task to delete not connecting devices to consol in specified period of time. Duplicate entries are not hard to find in ELA and they appears when (mostly) when id of agent changed. 

[Microbe 3]

Hi Pinni3,

Thanks for your reply. Yes, this is the workaround our resellers are currently using, however, was looking for an update if v7 has resolved this 'undocumented feature'

[MichalJ 430]

Hello, nope, this is unfortunately still not fixed. In the recent release of V7 of ESMC, we are piloting a new, more robust HW fingerprinting system. Based on the testing results, we will implement similar logic into our licensing system, that should prevent seat duplication. 

[Microbe 3]

Hi Michal,

Thanks for the update. Keep us all posted when it is fixed. I gather you mean EBA will have the similar new logic?

Ali

[MichalJ 430]

That’s correct. When we talk licensing, we mean the backend systems behind EBA.