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Computer very slow / frozen


eset32
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Here's where you can download the Toshiba HDD utility: http://aps2.toshiba-tro.de/kb0/SPD7303VE0000R01.htm

Here's the .pdf for the utility: https://produktinfo.conrad.com/datenblaetter/1200000-1299999/001232135-an-01-en-STORAGE_DIAGNOSTIC_TOOL_TOSHIBA_CANVIO_B.pdf

Appears this utility only performs a read test. Hopefully, it will also perform controller diagnosis also. It also appears all you will receive is a diagnostic error code. Appears these codes need to be interpreted by Toshiba technical support.

Also take note of:

Note: Please read carefully the Manual, DISCLAIMER and Safety Precautions section before using the Diagnostic Tool!

Finally, I can't vouch for this utility since I have never personally used it.

 

Edited by itman
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39 minutes ago, eset32 said:

Is it possible to be a hard disk? Because in Safe mode laptop work correct.

Thankfully, it is rare that hard disks completely fail at once although that happened once to me on a newer Hitachi drive. HDDs usually "start acting up" by slow system performance, intermittent system hang ups, and increase in log errors such as @Marcos previously posted.

As a precautionary measure, you should at a minimum perform a full system drive image backup to another internal or external drive. If that is not possible, at least backup your important files to same.

As far as better performance in safe mode that is due to the loading of basically a shell version of the OS with only basic drivers loading.

Also, some BIOS's have a SMART feature that can be enabled that warns of impending drive failure. The problem is the feature is not that reliable both in detecting and informing.

Edited by itman
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Here's a reference to an article on how to interpret hard drive SMART data: https://www.backblaze.com/blog/what-smart-stats-indicate-hard-drive-failures/ . There is also a reference in the article to a tool, Smartmontools, that will capture SMART data for further analysis. It goes without saying this is pretty technical stuff.

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TOSHIBA_Storage_Diagnostic_Tool can't find my Toshiba MK2555GSX

 

 

I already receive text : about Display drivers. A try to update it, but windows say they are updated.

Toshiba 1.png

DSC-0017.jpg

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1 hour ago, eset32 said:

TOSHIBA_Storage_Diagnostic_Tool can't find my Toshiba MK2555GSX

I did a bit more research which BTW you should be doing yourself.

Appears Toshiba MK series drives are actually "rebagged" Fujitsu drives. Fujitsu stopped making hard drives long ago. Also,  Fujitsu drives did have high failure rates.

Saw a posting on sevenforums.com: https://www.sevenforums.com/hardware-devices/197741-hard-drive-diagnostic-tool-toshiba.html that stated the Hitachi drive diagnostic utility will work on these drives. You can download the WinDFT utility and  documentation here: https://www.hgst.com/support/hard-drive-support/downloads#DFT

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@eset32, Replying to your GPU drivers message , sometimes the GPU drivers crash unfortunately but they will restart themselves to keep the PC running without any interruptions , but if you keep experiencing it , that sounds like some error that might be in your GPU or in the drivers

I suggest that you do remove the drivers and uninstall the device from Device Manager , and download stable drivers version from here https://www.amd.com/en/support

and then try and see if the problem stays , if you don't know which GPU you have , you can check from the Device Manager or download GPU-Z , or download the auto-detect utility by AMD.

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@Rami, on official site there is no driver for Athlon X2.  Can I use for other site?

 

@itman, WinDFT can't help - https://www.hgst.com/sites/default/files/pdfs/WinDFT%20Install%20and%20User%20Guide.pdf:

Quote

. Please note: WinDFT is not designed to run on your primary operating drive.

 

Athlon x2.png

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Appears Fujitsu does indeed have a hard drive diagnostic utility. You can read about it here: https://www.lifewire.com/fujitsu-diagnostic-tool-review-2624559

Download is here: https://www.majorgeeks.com/mg/getmirror/fujitsu_diagnostic_(ide),1.html . The MajorGeeks download writeup does state this utility is for Toshiba branded Fujitsu drives.

Hopefully the documentation is included in the download. Run the quick test first. If no errors shown, then run the extended test.*

* Careful with the extended test and verify it does not perform any file destructive activities.

If this utility doesn't work on your drive, I am done with suggestions in this area and you're on your own.

Also regardless of drive condition, this is a slow drive as noted here: https://hdd.userbenchmark.com/SpeedTest/2698/TOSHIBA-MK2555GSX. Slow drives equate to below par overall system performance.

Edited by itman
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@eset32, try to search in the device manager for the Display Adapter , see if there are any updates for it in the Device Manager if not then tell me the name of the devices

Which model of X2 do you have?

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8 minutes ago, eset32 said:

I downloaded fujitsu_diagnostic but it is DOS program and I need same time to understand how to start it.

Don't waste your time on it. Appears not to support MK series drives:

Quote

FJDT ver 7.00 is provided for use in checking FUJITSU IDE drives for possible defects/problems at the user side.
This program version only works with the following FUJITSU IDE drive models:

2.5 inch drives:
-----------------
    { "FUJITSU M271xT"       }
    { "FUJITSU M272xTA"      }
    { "FUJITSU MHxxxxxxx"    }
    { "FUJITSU MJxxxxxxx"    }

Only thing you could do at this point is to try to contact Toshiba and see if they can provide you with a disk diagnostic utility. That might not be successful since I believe they no longer manufacture PCs.

Edited by itman
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@eset32, I am sorry but I can't find any drivers for your CPU in AMD website.

EDIT : My mistake , I see you have a dedicated GPU card, Search for the AMD HD 3200 drivers in the AMD Drivers page , and update it and see if it still crashes or make more troubles , updating through Device Manager doesn't always show that there are updates available , you could get them from AMD Drivers page.

Is that a laptop or a desktop?

2nd EDIT : I only see 3200 as Mobility chip (laptop) , but even though Windows 10 is not supported in AMD Drivers page , I think because it's an old GPU and it's not supported anymore , because the latest drivers for it were released in 2013 for Windows 8 :( , that's an old laptop right?

Edited by Rami
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@Rami, I installed the driver from amd site, but there isn't change.

My old driver starts ofter restart.

Maybe I have to delete driver data, not only uninstall?

I found that:

When I uninstal AMD Radeon 3200 driver all is OK, but after "Scan for hardware change" it install my old driver, not new from amd site.

 

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3 hours ago, eset32 said:

@Rami, I installed the driver from amd site, but there isn't change.

My old driver starts ofter restart.

Maybe I have to delete driver data, not only uninstall?

I found that:

When I uninstal AMD Radeon 3200 driver all is OK, but after "Scan for hardware change" it install my old driver, not new from amd site.

 

Uninstall the device and remove driver files , and then install the one that you have downloaded from AMD site and see if it makes any differences

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