eset32 1 Posted October 8, 2018 Share Posted October 8, 2018 Hello, I just renew my eset antivirus and computer is very slow. The same problem : https://forum.eset.com/topic/14108-computer-very-slow-frozen/ My ProgressMonitor file: https://drive.google.com/file/d/17do_ZHuEqKgaKd2HxgfXbjm1WRY3jJAw/view Can you help me? ProcessMonitor.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,290 Posted October 8, 2018 Administrators Share Posted October 8, 2018 I didn't find any issues. CPU utilization by ekrn is mostly < 1% CPU all the time: Does temporarily pausing protection or uninstalling ESET make a difference? Link to comment Share on other sites More sharing options...
eset32 1 Posted October 9, 2018 Author Share Posted October 9, 2018 When I use laptop in Safe mode (Antivirus is off) all is Ok. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted October 9, 2018 Most Valued Members Share Posted October 9, 2018 12 minutes ago, eset32 said: When I use laptop in Safe mode (Antivirus is off) all is Ok. But when the PC is in safe mode , lot of other things will not run among the Anti-Virus , being in the Windows in normal mode , having the AV not enabled (Realtime disabled) does it help ? Link to comment Share on other sites More sharing options...
eset32 1 Posted October 9, 2018 Author Share Posted October 9, 2018 This is ProcessMonitor with Antivirus ON. later I will try Upload ProcessMonitor with Antivirus OFF. ProcessMonitor.zip Link to comment Share on other sites More sharing options...
eset32 1 Posted October 9, 2018 Author Share Posted October 9, 2018 Here is ProcessMonitor without Antivirus. ProcessMonitor without AV.zip Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted October 10, 2018 Most Valued Members Share Posted October 10, 2018 15 hours ago, eset32 said: Here is ProcessMonitor without Antivirus. ProcessMonitor without AV.zip Unfortunately I can't download Attachments I have no permissions , if you post screenshots I could take a look and see if I can do any help. Link to comment Share on other sites More sharing options...
eset32 1 Posted October 11, 2018 Author Share Posted October 11, 2018 Sorry, but Ican't understand what Screenshot You need. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted October 11, 2018 Most Valued Members Share Posted October 11, 2018 19 minutes ago, eset32 said: Sorry, but Ican't understand what Screenshot You need. I want to take a look at the Process Monitor what it does output with ESET ON and OFF , I don't have permissions in the forum to download Attachments. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,290 Posted October 11, 2018 Administrators Share Posted October 11, 2018 Please provide me with logs gathered with ELC. Obviously a process has crashed while a Procmon log with protection enabled was being generated. However, the very first Procmon log you provided didn't contain any records of a crash. Link to comment Share on other sites More sharing options...
billthekid 0 Posted October 11, 2018 Share Posted October 11, 2018 What about disc usage, it might be doing a scan in the background. Link to comment Share on other sites More sharing options...
billthekid 0 Posted October 11, 2018 Share Posted October 11, 2018 ps. If you have an older HDD they tend to slow down when running multiple processes, upgrading to SSD make a huge difference. Link to comment Share on other sites More sharing options...
eset32 1 Posted October 12, 2018 Author Share Posted October 12, 2018 On 10/11/2018 at 1:02 PM, Marcos said: Please provide me with logs gathered with ESET Log Collector. Obviously a process has crashed while a Procmon log with protection enabled was being generated. However, the very first Procmon log you provided didn't contain any records of a crash. I upload eav_logs. Thank you in advance. eav_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,290 Posted October 12, 2018 Administrators Share Posted October 12, 2018 Appears to be a faulty disk / controller. Run chkdsk to fix disk errors. Consider replacing the HDD. "Entry" = "taskhost (1028) WebCacheLocal: Corruption was detected during soft recovery in logfile C:\Users\F......i\AppData\Local\Microsoft\Windows\WebCache\V01.log. The failing checksum record is located at position END. Data not matching the log-file fill pattern first appeared in sector 401 (0x00000191). This logfile has been damaged and is unusable." 07/10/2018 06:06:33 ; "Entry" = "The following boot-start or system-start driver(s) failed to load: discache eamonm ehdrv spldr Wanarpv6" 07/10/2018 10:31:14 ; The driver detected a controller error on \Device\Harddisk1\DR2." EXTRA="07/10/2018 09:13:23" The driver detected a controller error on \Device\Harddisk1\DR2." EXTRA="07/10/2018 09:13:21" The driver detected a controller error on \Device\Harddisk1\DR2." EXTRA="07/10/2018 09:13:20" The driver detected a controller error on \Device\Harddisk1\DR2." EXTRA="07/10/2018 09:13:18" Link to comment Share on other sites More sharing options...
eset32 1 Posted October 13, 2018 Author Share Posted October 13, 2018 o bad sectors How to check controller Link to comment Share on other sites More sharing options...
Daedalus 16 Posted October 13, 2018 Share Posted October 13, 2018 There are two more commands that you can run to see if there is any system file corruption: sfc /scannow and after that DISM /Online /Cleanup-Image /RestoreHealth https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 Link to comment Share on other sites More sharing options...
itman 1,756 Posted October 13, 2018 Share Posted October 13, 2018 (edited) 8 hours ago, eset32 said: How to check controller The best way to check a hard drive for problems is to download the manufacturer's utility program coded specifically for this type of diagnosis. Here is a link to an article that lists many of the hard drive manufacturer utilities along with some like third party software: https://www.lifewire.com/free-hard-drive-testing-programs-2626183 . Also note that the manufacturers usually have different utilities for testing of HDD and SDD drives. Finally, you should always use the specific manufacturer's utility to test with. Although many of these state they can be used with other manufacturer's drives, the results can be less that accurate and the testing limited in scope. Edited October 13, 2018 by itman Link to comment Share on other sites More sharing options...
eset32 1 Posted October 13, 2018 Author Share Posted October 13, 2018 7 hours ago, Daedalus said: There are two more commands that you can run to see if there is any system file corruption: sfc /scannow and after that DISM /Online /Cleanup-Image /RestoreHealth https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 Link to comment Share on other sites More sharing options...
itman 1,756 Posted October 13, 2018 Share Posted October 13, 2018 9 minutes ago, eset32 said: The command is "DISM" not "DIMS." Link to comment Share on other sites More sharing options...
eset32 1 Posted October 13, 2018 Author Share Posted October 13, 2018 Yes. It's my mistake. Here is the log: ================================= Checking System Update Readiness. Binary Version 6.1.7601.23471 2018-10-13 19:56 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 825 No errors detected Link to comment Share on other sites More sharing options...
itman 1,756 Posted October 13, 2018 Share Posted October 13, 2018 (edited) Check your Windows Event log - Errors section. Also check the Warnings section if nothing is shown in the Errors section. Look for any entries related to hard drive errors. These usually show with text along the lines of IDE or SATA controller errors. What would be of interest are events logged recently. What @Marcos posted are errors that date back to July of this year. Edited October 13, 2018 by itman Link to comment Share on other sites More sharing options...
eset32 1 Posted October 14, 2018 Author Share Posted October 14, 2018 (edited) Quote Check your Windows Event log - Errors section. Also check the Warnings section if nothing is shown in the Errors section. Look for any entries related to hard drive errors. These usually show with text along the lines of IDE or SATA controller errors. What would be of interest are events logged recently. What @Marcos posted are errors that date back to July of this year. It is a october date - European write first date and second month. - 7/10/2018 = 7. October . 2018 Edited October 14, 2018 by eset32 Link to comment Share on other sites More sharing options...
itman 1,756 Posted October 14, 2018 Share Posted October 14, 2018 (edited) The log events you posted have nothing to do with hard drive errors. I advise you run the hard drive diagnostic utility provide by drive manufacturer as I previously posted here: https://forum.eset.com/topic/17122-computer-very-slow-frozen/?do=findComment&comment=84862 to 100% rule out any hard drive issues. Most of these can be run from Windows without having to created bootable media. Just note that many of these utilities have options to reinitialize/reformat the drive which is definitely something you do not want to do. Edited October 14, 2018 by itman Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted October 14, 2018 Most Valued Members Share Posted October 14, 2018 @eset32 , What is your hard disk manufacturer ? Link to comment Share on other sites More sharing options...
eset32 1 Posted October 14, 2018 Author Share Posted October 14, 2018 Toshiba Link to comment Share on other sites More sharing options...
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