My computer has been infected with "FBI" malware, what should I do?

[Guest yaga]

hello i get infected with the virus fbi agent how do i clean and fix my computer

[dwomack 160]

First thing you'll want to do is view this KB Article: My computer has been infected with "FBI" malware, what should I do?

 

If after following the instructions above you still receive the "FBI" notification, contact ESET Customer Care for further support.

 

 

[Marcos 5,074]

Basically it should be enough to restart / turn on the computer, wait approximately 5-10 minutes until EAV/ESS updates and a startup scan is run in the background. Then restart or turn off/on the computer and the malware should be gone. Sometimes it may be necessary to wait until the next update with a detection for the malware is issued. In such case, contact Customer care who will assist you without the need to wait for the update.