Ryan Clark 0 Posted September 30, 2018 Posted September 30, 2018 Lately, I have noticed that "Web access protection" & "Anti-Phishing protection" are disabled. It appears I'm unable to re-enable them. I only have the option to Disable Permanently, which I do not want to do. I just completed an update to version 11.2.63.0 Any thoughts on how I can enable these two features?
Ryan Clark 0 Posted September 30, 2018 Author Posted September 30, 2018 Further investigation shows these two features are enabled. I'm confused and scratching my head here...
Administrators Marcos 5,453 Posted October 1, 2018 Administrators Posted October 1, 2018 Please check if you have protocol filtering as well as http scanning enabled in the advanced setup.
Ryan Clark 0 Posted October 2, 2018 Author Posted October 2, 2018 These settings appear to be enabled. Web-access and Anti-phishing still disabled...
Administrators Marcos 5,453 Posted October 3, 2018 Administrators Posted October 3, 2018 Please carry on as follows: - temporarily uninstall EAV - install ESET Internet Security and activate a trial version - in the advanced setup -> tools -> diagnostics enable advanced network protection logging - reboot the machine - disable logging - gather logs with ELC and provide me with the generated archive.
Ryan Clark 0 Posted October 11, 2018 Author Posted October 11, 2018 Thanks Marcos. I did as instructed. I'm not sure how to gather the logs with ESET Log Collector. I clicked 'Create Diagnostic Dump', and there's a .dmp file now. Is that what you are referring to? Ryan
TomFace 540 Posted October 11, 2018 Posted October 11, 2018 (edited) On 10/10/2018 at 8:19 PM, Ryan Clark said: Thanks Marcos. I did as instructed. I'm not sure how to gather the logs with ESET Log Collector. I clicked 'Create Diagnostic Dump', and there's a .dmp file now. Is that what you are referring to? Ryan Hello Ryan and welcome to the Forum. Glad you are here! Usually the link to ESET Log Collector would be in-bedded in the ELC link in Marcos' post. But there seems to be an issue with that. So here is the link to the ELC link in KB land (ESET Knowledgebase) https://support.eset.com/kb3466/ Once you gather the logs, you can send them to Marcos via a PM (personal message). To do so, just hover over his name (while logged in) and select "Message". If the logs are too large to PM them, you'll need to upload them to a cloud service (i.e...like Microsoft OneDrive...or whatever platform you choose to use) and then send him the link. Best regards. Tom Edited October 12, 2018 by TomFace Corrected statement
Administrators Marcos 5,453 Posted October 11, 2018 Administrators Posted October 11, 2018 4 hours ago, TomFace said: Usually the link to ESET Log Collector would be in-bedded in the ELC link in Marcos' post. Hi Tom, Do you mean the link How do I use ESET Log Collector? in my signature? I've tested it and it opened a correct KB with instructions for using ELC.
TomFace 540 Posted October 11, 2018 Posted October 11, 2018 (edited) 9 hours ago, Marcos said: Hi Tom, Do you mean the link How do I use ESET Log Collector? in my signature? I've tested it and it opened a correct KB with instructions for using ELC. Hello Marcos. I'm probably mistaken, but could folks ever click on the abbreviations to be connected to the subject? (see below) Maybe I'm just having a senior moment. Please accept my apology if I am incorrect. Perhaps that could be an enhancement to the Forum. To be honest with you, I did not even see the link in your signature. Best regards, Tom Edited October 11, 2018 by TomFace
Administrators Marcos 5,453 Posted October 11, 2018 Administrators Posted October 11, 2018 Well, it's not a hyperlink but the acronym expand feature of the forum. Its only purpose is to show the full name when hovering the mouse cursor over it.
Administrators Marcos 5,453 Posted October 11, 2018 Administrators Posted October 11, 2018 19 hours ago, Ryan Clark said: I did as instructed. I'm not sure how to gather the logs with ESET Log Collector. I clicked 'Create Diagnostic Dump', and there's a .dmp file now. Is that what you are referring to? Let's submit the generated archive and we'll see if the logs contain everything we need for further analysis.
TomFace 540 Posted October 11, 2018 Posted October 11, 2018 50 minutes ago, Marcos said: Well, it's not a hyperlink but the acronym expand feature of the forum. Its only purpose is to show the full name when hovering the mouse cursor over it. Thank you for explaining that Marcos.
SEF 0 Posted October 18, 2018 Posted October 18, 2018 Hello @Marcos I just wanted to check if the issue has been resolved as we are facing a similar behavior. Thank you in advance.
Administrators Marcos 5,453 Posted October 19, 2018 Administrators Posted October 19, 2018 21 hours ago, SEF said: Hello @Marcos I just wanted to check if the issue has been resolved as we are facing a similar behavior. Please provide ELC logs from such machine so that we can investigate. I'd suggest carrying on as follows: - temporarily uninstall EAV - install ESET Internet Security and activate a trial version - in the advanced setup -> tools -> diagnostics enable advanced network protection logging - reboot the machine - disable logging - gather logs with ELC and provide me with the generated archive .
Rudolph Thomas 1 Posted October 27, 2018 Posted October 27, 2018 I Have exactly the same problem. Does not matter what I do I cannot turn these on.
itman 1,802 Posted October 29, 2018 Posted October 29, 2018 For anyone having issues with Eset web filtering, ensure you post if you have any other security products installed. For example, the stand-alone version of Adguard which also performs web filtering activities.
ram1220 3 Posted October 29, 2018 Posted October 29, 2018 2 hours ago, itman said: For anyone having issues with Eset web filtering, ensure you post if you have any other security products installed. For example, the stand-alone version of Adguard which also performs web filtering activities. I have Adguard and my Eset web filtering works just fine. I am on the latest versions of both programs. Windows 10 64bit 1803.
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