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MS Office Application hang issue


Manikandan R
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1 hour ago, Manikandan R said:

Hi,

  

After i install ESET Endpoint 7.0 client machine. example excel, word and outlook (2016 Version). working time and save time also hanging regular basis.

please advise.

Before the installation it didn't hangup? , like when you try to disable the Endpoint does it help with Office?

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Support,

Before no hanging, next i uninstall ESET Office working fine.

I m sure after install ESET hanging start. (Outlook, word, excel will be shows most of the times not responding after few seconds will be working fine)

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That hang might be because of ESET trying to scan the document that you have opened and/or the email, could you please specify how much time is the hang when you try to open?

And your HDD is fast or is it slow in general?

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29 minutes ago, Manikandan R said:

20 - 30 seconds will hang and harddisk 7200 rpm speed.

That's weird , Did you try to contact the local ESET support through ESET Endpoint?

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1 hour ago, Manikandan R said:

Yes, i contact they said exclude in outlook app installation path.

i done, but same result.

If you exclude it , ESET will not be able to protect your Outlook as far as I know , it should be the same as like disabling mail scanning because you only use Outlook for your email so excluding it is almost the same as disabling it

I will tag @Marcos maybe he could provide you more help than me and the support did provide.

Edited by Rami
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