Manikandan R 0 Posted September 30, 2018 Share Posted September 30, 2018 Hi, After i install ESET Endpoint 7.0 client machine. example excel, word and outlook (2016 Version). working time and save time also hanging regular basis. please advise. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted September 30, 2018 Most Valued Members Share Posted September 30, 2018 1 hour ago, Manikandan R said: Hi, After i install ESET Endpoint 7.0 client machine. example excel, word and outlook (2016 Version). working time and save time also hanging regular basis. please advise. Before the installation it didn't hangup? , like when you try to disable the Endpoint does it help with Office? Link to comment Share on other sites More sharing options...
Manikandan R 0 Posted September 30, 2018 Author Share Posted September 30, 2018 Support, Before no hanging, next i uninstall ESET Office working fine. I m sure after install ESET hanging start. (Outlook, word, excel will be shows most of the times not responding after few seconds will be working fine) Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted September 30, 2018 Most Valued Members Share Posted September 30, 2018 That hang might be because of ESET trying to scan the document that you have opened and/or the email, could you please specify how much time is the hang when you try to open? And your HDD is fast or is it slow in general? Link to comment Share on other sites More sharing options...
Manikandan R 0 Posted September 30, 2018 Author Share Posted September 30, 2018 20 - 30 seconds will hang and harddisk 7200 rpm speed. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted September 30, 2018 Most Valued Members Share Posted September 30, 2018 29 minutes ago, Manikandan R said: 20 - 30 seconds will hang and harddisk 7200 rpm speed. That's weird , Did you try to contact the local ESET support through ESET Endpoint? Link to comment Share on other sites More sharing options...
Manikandan R 0 Posted September 30, 2018 Author Share Posted September 30, 2018 Yes, i contact they said exclude in outlook app installation path. i done, but same result. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted September 30, 2018 Most Valued Members Share Posted September 30, 2018 (edited) 1 hour ago, Manikandan R said: Yes, i contact they said exclude in outlook app installation path. i done, but same result. If you exclude it , ESET will not be able to protect your Outlook as far as I know , it should be the same as like disabling mail scanning because you only use Outlook for your email so excluding it is almost the same as disabling it I will tag @Marcos maybe he could provide you more help than me and the support did provide. Edited September 30, 2018 by Rami Link to comment Share on other sites More sharing options...
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