Ericccccccccccc 0 Posted September 29, 2018 Share Posted September 29, 2018 The report for my child shows an activity at a time (11PM) where the rules I have set should not even allow him to use his device.... How is that possible ? Thanks for any help Eric Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted September 29, 2018 Administrators Share Posted September 29, 2018 I would suggest contacting customer care and providing also information about the brand and model of the mobile phone. Some are known to use aggressive battery savers or power saving modes which can kill even security applications. Link to comment Share on other sites More sharing options...
Ericccccccccccc 0 Posted September 29, 2018 Author Share Posted September 29, 2018 Ok I will try Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted September 29, 2018 Administrators Share Posted September 29, 2018 One more thing, use the built-in form to contact customer care so that logs from the phone are provided to customer care as well. Link to comment Share on other sites More sharing options...
Ericccccccccccc 0 Posted October 11, 2018 Author Share Posted October 11, 2018 How long does it usually take to get a reply from them ? I did not even get a confirmation message for submitting a question to the customer care ... Link to comment Share on other sites More sharing options...
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