Jump to content

Thunderbird reports ESS Add-On is NOT COMPATIBLE


Super_Spartan

Recommended Posts

What the duck? I have NOD32 installed and NOT ESS, why is Thunderbird reporting that the ESS add-on is not compatible?

 

And how can such a popular e-mail client not be supported? it's not like Thunderbird gets updated like Firefox, it rarely gets updated

post-1272-0-64184200-1389385807_thumb.png

Link to post
Share on other sites

The reason is they probably don't feel the resources should be placed on an extension platform with a add-on or GUI built into Thunderbird.

As stated before, if the mail is coming in through the right protocols, pop and imap etc.

The Mail will be scanned and threats will be quarantined regardless of the toolbar or add-on working with whatever platform Thunderbird is using now.

Please correct me if i am wrong, but that is how i have absorbed it.

Thanks Tweak :)

Link to post
Share on other sites
  • Administrators

Exactly as Arakasi wrote. As long as you receive email via POP3(S)/IMAP(S), basically you'll only lose the antispam feature when a plug-in is not available for a particular email client.

Link to post
Share on other sites

still, this is not a free product, people pay money for NOD32/ESS so I expect at least a more recent version of the add in to work. version 5??? pleeease! Thunderbird is one of the best email clients

Link to post
Share on other sites
  • Administrators

Thunderbird is being evolved very quickly with major changes introduced in every new build, requiring substantial changes to be made to the plug-in as well. Since it's not possible to keep up with the rapid development and maintain quality at the same time, ESET does not support newer versions of Thunderbird.

Link to post
Share on other sites

That's not to say one cannot use Mozilla Thunderbird in tandem with your ESET software.

I use the email software and have no issues. 

Just because ESET does not support client integration should not be a company signal to stay away from the email software as it works fine for many I am aware of in the security sector.

 

Link to post
Share on other sites

* ESET Smart Security version 5 and higher will scan POP3/POP3S and IMAP/IMAPS email for the presence of malicious code while using Mozilla Thunderbird 6 and later or other email clients not listed above. Email will not be scanned for spam, however.

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2138

Link to post
Share on other sites
  • 7 months later...

Thunderbird is being evolved very quickly with major changes introduced in every new build, requiring substantial changes to be made to the plug-in as well. Since it's not possible to keep up with the rapid development and maintain quality at the same time, ESET does not support newer versions of Thunderbird.

 

Thats is fine, but then why install the plug in at all? Right now it just sits there letting everyone know that it is not compatible, and will only continue to result in questions and frustration.

 

Is there a way to manually remove it, and maybe even to not install it to begin with?

Link to post
Share on other sites
  • 3 weeks later...

 

Thunderbird is being evolved very quickly with major changes introduced in every new build, requiring substantial changes to be made to the plug-in as well. Since it's not possible to keep up with the rapid development and maintain quality at the same time, ESET does not support newer versions of Thunderbird.

 

Thats is fine, but then why install the plug in at all? Right now it just sits there letting everyone know that it is not compatible, and will only continue to result in questions and frustration.

 

Is there a way to manually remove it, and maybe even to not install it to begin with?

 

 

Response would be appreciated...

Link to post
Share on other sites

Thunderbird is being evolved very quickly with major changes introduced in every new build, requiring substantial changes to be made to the plug-in as well. Since it's not possible to keep up with the rapid development and maintain quality at the same time, ESET does not support newer versions of Thunderbird.

 

This is actually no longer true.

 

Thunderbird major releases now follow the ESR releases for Firefox. Meaning, Thunderbird only gets major updates once every 6 months. I don't see this as a major impediment to keeping up with the release cycle.

 

But again, at a minimum, if you are no longer supporting current version, you simply should not install the pluigin. I'm still struggling in vain to come up with a single reason that this makes even the remotest sense to you guys.

Link to post
Share on other sites

Is there a way to manually remove it, and maybe even to not install it to begin with?

No you can't remove it manual in a normal way (except of uninstalling ESET completly of course).

 

Thunderbird major releases now follow the ESR releases for Firefox. Meaning, Thunderbird only gets major updates once every 6 months. I don't see this as a major impediment to keeping up with the release cycle.

 

Well... I think this is true. You can see this in the Wikipedia article quite well.

Link to post
Share on other sites
  • Administrators

It's likely that support for old Thunderbird versions will be removed completely in future versions. As it's been already said, incoming email will be scanned regardless of the email client used. If you use POP3S or IMAPS to fetch email, SSL scanning will need to be enabled.

Link to post
Share on other sites

 

Is there a way to manually remove it, and maybe even to not install it to begin with?

No (except of uninstalling ESET completly of course).

 

Well... can you elaborate? Are you an ESET Rep, or just a user?

 

I would find it extraordinarily obnoxious and repugnant if what you just said is actually true.

Link to post
Share on other sites

It's likely that support for old Thunderbird versions will be removed completely in future versions. As it's been already said, incoming email will be scanned regardless of the email client used. If you use POP3S or IMAPS to fetch email, SSL scanning will need to be enabled.

 

Ok, but what about new/current versions?

 

I understand that email will still be scanned, I am not concerned about that.

 

What I am concerned about is that every time Thunderbid updates, it pauses for about 45 seconds searching for an update to the ESET plugin that hasn't workd in ages.

 

THIS MUST BE FIXED.

Link to post
Share on other sites
Well... can you elaborate? Are you an ESET Rep, or just a user?

 

I would find it extraordinarily obnoxious and repugnant if what you just said is actually true.

 

No, I'm just a user. And maybe I have to say that you could manually remove it - but you would have to do it in a very aggressive and extraordinary way and so I can't guarantee that ESET and Thunderbird are still working after this. You do this at your own risk!

The files for the add-on are saved in %programfiles%\ESET\ESET Smart Security\Mozilla Thunderbird or %programfiles%\ESET\ESET NOD32\Mozilla Thunderbird.

 

So is is possible to deactivate self-protection of ESET and delete this files. But it is really not recommend! Just let the few bytes there.

They aren't disturbing and so I see no reason to delete them.

Link to post
Share on other sites

No, I'm just a user. And maybe I have to say that you could manually remove it - but you would have to do it in a very aggressive and extraordinary way and so I can't guarantee that ESET and Thunderbird are still working after this. You do this at your own risk!

The files for the add-on are saved in %programfiles%\ESET\ESET Smart Security\Mozilla Thunderbird or %programfiles%\ESET\ESET NOD32\Mozilla Thunderbird.

 

So is is possible to deactivate self-protection of ESET and delete this files. But it is really not recommend! Just let the few bytes there.

They aren't disturbing and so I see no reason to delete them.

 

You are wrong that they cause no harm. Did you miss my last post about how it causes a very long pause every time Thunderbird updates, because it is searching for an update to the ESET plugin?

 

This causes no end of support calls to me whenever a Thunderbird update occurs.

 

But, no worries... I had opened a case with ESET, and they just replied, and as soon as I saw where they were going with how to remove it, I realized I could have done it all along with the policy editor (we are an enterprise customer and have the RAS/RAC for managing our clients).

Link to post
Share on other sites

Yes, ok maybe Thunderbird searches for updates. But doesn't it do this in the background?

 

And if you are a business user then you can surely do it - like you said - with ERA. But if so you are at the wrong section...

Link to post
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...