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Upgrade ESET Endpoint Antivirus for macOS


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Hello All,

I am trying to update ESET Endpoint Antivirus Agent from version 6.5.376.0 to version 7.0.418.0. I am trying to use the Client Task called "Remote Administrator Components Upgrade" for Mac OSX Agent Upgrade. However, the Reference Remote Administrator Server is pointing to the agent version 6.5.5.22.0 for Windows. When I go to change this, there are no other options (see screenshots). How can I remedy this? Any help is much appreciated!

 

Thank You

Upgrade Settings.PNG

no other option.PNG

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  • ESET Staff

You can upgrade the agent only in case, when the server is already upgraded to the V7. Out of the screenshot I see, that you server is still running V6, so upgrading agents to V7 will break your environment (newer agent is not compatible due to the replication protocol change). So first please upgrade the server (as of now, this is a manual process, as the component upgrade task is disabled currently).

Please note, that when you want to update the actual "Antivirus" (=Security product), you should use the "Software Install Task" Instead, and choose the respective application version. This task is upgrading the management agent, meaning the app that is responsible for connecting to ESMC server, monitoring the OS, and actual management of the co-installed security application.

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Hello MichalJ,

Thank you for the information it is very helpful! Are there any KB's on how to upgrade the server?

Also, the tasks i have in my environment for upgrading agents only point to a Windows repository. How can I add the repository for macs? I am unable to add a mac repository. Please see the screen shots. 

Thank you!

Windows Repository.PNG

Repository2.PNG

Edited by Kevin Godfrey (IT2 Power)
Mispelled the ESET employee's name
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The logic of the component upgrade task works in a way, that it shows a reference server and upgrades the rest of the components to versions compatible with this server.

So if your server will be V7, it will upgrade agents to V7 on all targets, with respect to their platform. Repository is only one and includes all of the versions for all platforms. 

Edited by MichalJ
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Hello MartinK/MichalJ,

Thank you both for the information. I have another question, please bare with me: The upgrade for ESMC 7 server and Web Console, does it require a lot of disk space on the server?

Edited by Kevin Godfrey (IT2 Power)
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I would anticipate installers size times 2 (for whatever reasons). For sure below 2GB of space. As we are working on a service release for V7, I would wait couple of weeks and then upgrade. 6.5 is perfectly OK with managing newest protection clients (v7 for Windows and 6.6 for MacOS). 

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Hello MichalJ,

 

Thank you for the information. Can you estimate the amount of disk space that the actual Web Console and ESMC 7 server application will utilize? Just curious as I may have to plan to allocate additional disk space. Also, the service release for v7, will it be announced via the forum?

I appreciate your time and responses to my questions, thank you again!

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  • ESET Staff

Hello,

I have my ESMC managing 50+ test machines and following data:

  • Program files x86 / Apache Tomcat / Webapps / ERA folder - 320 MB
  • Program files / ESET / Remote Administrator / Server - 150 MB
  • Program files / ESET / Remote Administrator / Agent - 75 MB
  • Program Data / ESET / Remote Administrator (both server & agent, trace logs for a long time (since 2016) - 400 MB

On top, the only disk space you would need is the one for the database server. Of course, the data for program data might change, especially server portion, based on the amount of computers that will connect to the server machine.

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Hello MichalJ,

 

Thank you. Yes, I have also checked in my environment and realized that the folders are not that large. I have taken ESET administration over from a previous engineer, hence all the questions. How do I check what database the ESET system is connecting to?

 

Thank You

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  • ESET Staff

I would search for the installed location of Microsoft SQL Express / Microsoft SQL Express. Then I would search for "ERA_DB", which should contain the required files. 

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  • ESET Staff
19 hours ago, Kevin Godfrey (IT2 Power) said:

How do I check what database the ESET system is connecting to?

Please check file:

%PROGRAMDATA%\ESET\RemoteAdministrator\Server\EraServerApplicationData\Configuration\startupconfiguration.ini

on machine where ESMC is installed. It contains so called DB connection string, which defines parameter for database connections, including hostname, port, database name and possibly also credentials.

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