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adamjstone

License will expire soon alerts 11 months in advance.

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Ahoy, ESET team!

 

ESET Mobile Security & Antivirus for Android is alerting me daily that my license will expire soon, but my license is good through 1-Dec-2014. I just bought it. I assume that this is a defect, but either way, there is no way for me to sleep or ignore the alert. It reappears daily, and that is unacceptable. I paid for this product. How can I make it stop hounding me for money? :-)

 

Thanks in advance,

Adam

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Hello,

if you have a license purchased via Google Play, please pm me your GP registration email address. If you purchased it via ESET's website, pm me your username and password so that we can check the status of your license in our systems.

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Hello,

if you have a license purchased via Google Play, please pm me your GP registration email address. If you purchased it via ESET's website, pm me your username and password so that we can check the status of your license in our systems.

 

Marcos,

I sent you a private message containing my GP registration email address. Thanks for looking into the issue. I look forward to hearing from you.

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Marcos,

 

Since my last post, Mobile Security now indicates that my license has expired.

 

:-(

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Marcos and team,

 

I still have not heard from anyone at ESET. Is there an update on this issue?

 

Thanks and best,

Adam

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Hi Adam

 

There is a chance he did not receive your PM , be diligent. You will get some help.  :) 

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I hope so, Arakasi. Otherwise, I have to wonder what ESET's return policy is. Am I expected to dispute the credit card transaction? :-)

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