adamjstone 0 Posted January 10, 2014 Share Posted January 10, 2014 Ahoy, ESET team! ESET Mobile Security & Antivirus for Android is alerting me daily that my license will expire soon, but my license is good through 1-Dec-2014. I just bought it. I assume that this is a defect, but either way, there is no way for me to sleep or ignore the alert. It reappears daily, and that is unacceptable. I paid for this product. How can I make it stop hounding me for money? :-) Thanks in advance, Adam Link to comment Share on other sites More sharing options...
Administrators Marcos 4,703 Posted January 10, 2014 Administrators Share Posted January 10, 2014 Hello, if you have a license purchased via Google Play, please pm me your GP registration email address. If you purchased it via ESET's website, pm me your username and password so that we can check the status of your license in our systems. Link to comment Share on other sites More sharing options...
adamjstone 0 Posted January 10, 2014 Author Share Posted January 10, 2014 Hello, if you have a license purchased via Google Play, please pm me your GP registration email address. If you purchased it via ESET's website, pm me your username and password so that we can check the status of your license in our systems. Marcos, I sent you a private message containing my GP registration email address. Thanks for looking into the issue. I look forward to hearing from you. Link to comment Share on other sites More sharing options...
adamjstone 0 Posted January 14, 2014 Author Share Posted January 14, 2014 Marcos, Since my last post, Mobile Security now indicates that my license has expired. :-( Link to comment Share on other sites More sharing options...
adamjstone 0 Posted January 20, 2014 Author Share Posted January 20, 2014 Marcos and team, I still have not heard from anyone at ESET. Is there an update on this issue? Thanks and best, Adam Link to comment Share on other sites More sharing options...
adamjstone 0 Posted January 26, 2014 Author Share Posted January 26, 2014 Hello? Link to comment Share on other sites More sharing options...
Arakasi 549 Posted January 26, 2014 Share Posted January 26, 2014 Hi Adam There is a chance he did not receive your PM , be diligent. You will get some help. Link to comment Share on other sites More sharing options...
adamjstone 0 Posted February 2, 2014 Author Share Posted February 2, 2014 I hope so, Arakasi. Otherwise, I have to wonder what ESET's return policy is. Am I expected to dispute the credit card transaction? :-) Link to comment Share on other sites More sharing options...
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