ESET service load 60% cpu usage when i play game

[sagpa68 0]

hi my cpu usage will hit 100% when i play the game, it is not happening before, now ESET service eats 60% cpu when i play game.
my version is 11.2.63.0

[Marcos 5,070]

Does temporarily pausing real-time protection make a difference?

Please carry on as follows:
- download Procdump from https://docs.microsoft.com/en-us/sysinternals/downloads/procdump and extract it
- temporarily disable Protected service and Self-defense in the HIPS setup
- reboot the machine
- run "procdump -c 50 -ma ekrn"

After a dump has been created, compress it and upload it here. Also gather logs with ESET Log Collector and upload the generated archive as well.

[sagpa68 0]

ESET does load only in 1 game, i think that game, game protection conflicts in the eset update, i tried in different games,  eset doesn't load that much

 

Edited September 23, 2018 by sagpa68

[sagpa68 0]

that game uses mshield protect, game protection

[Nightowl 202]

5 hours ago, sagpa68 said:

that game uses mshield protect, game protection

Is Gaming Mode running while you are in-game ? , so if it's running ESET shouldn't be doing anything while the game is running.

If it's running then there should be something with the game and ESET.

[itman 1,659]

To be specific, Eset's Game mode does not disable Realtime protection. It only disables the interactive components of Realtime protection:

Quote

Gamer mode

Gamer mode is a feature for users that demand uninterrupted usage of their software, do not want to be disturbed by pop-up windows, and want to minimize CPU usage. Gamer mode can also be used during presentations that cannot be interrupted by antivirus activity. By enabling this feature, all pop-up windows are disabled and the activity of the scheduler will be  stopped completely. System protection still runs in the background but does not demand any user interaction.

https://help.eset.com/eis/11.2/en-US/idh_page_settings_antivirus.html?idh_config_gamer.html

Edited September 23, 2018 by itman

[Nightowl 202]

That's why I asked about the Gaming Mode , I know that it doesn't disable the real-time protection but it helps to minimize the CPU usage while gaming.

[itman 1,659]

4 hours ago, Rami said:

but it helps to minimize the CPU usage while gaming.

Personally, I can't see how it would reduce CPU utilization. But, I will let Eset comment on that.

[Daedalus 16]

Maybe it is worth the try to uninstall ESET in safe mode using the Uninstall tool and try installing it from scratch.

[Nightowl 202]

1 hour ago, itman said:

Personally, I can't see how it would reduce CPU utilization. But, I will let Eset comment on that.

But it's already stated in what you have quoted from the HELP site.

But if you mean in his state it's not helping then I don't know maybe the best thing to do as Marcos said for now.

Edited September 23, 2018 by Rami

[itman 1,659]

12 minutes ago, Rami said:

But it's already stated in what you have quoted from the HELP site.

But if you mean in his state it's not helping then I don't know maybe the best thing to do as Marcos said for now.

Enable Gamer mode in the Eset GUI. Start playing a game. If your CPU load decreases, you have solved your problem.

[Nightowl 202]

9 hours ago, itman said:

Enable Gamer mode in the Eset GUI. Start playing a game. If your CPU load decreases, you have solved your problem.

We will wait a response from @sagpa68 , I experience no problem with ESET I was trying to help.

[sagpa68 0]

enabling gaming mode didnt help eset service still loads 60%, i tried other games that has game protection eset didnt load its only 0%, just this 1 game that eset load to 60% but it didnt happen before.  i played for hours this game before and cpu load didnt pass to 50% now it loads 90-100%

[Nightowl 202]

8 minutes ago, sagpa68 said:

enabling gaming mode didnt help eset service still loads 60%, i tried other games that has game protection eset didnt load its only 0%, just this 1 game that eset load to 60% but it didnt happen before.  i played for hours this game before and cpu load didnt pass to 50% now it loads 90-100%

Can you please post which game is this? , I can relate to same problem with other people that had troubles with games protected by Denuvo