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File is corrupted


vanroy
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Hello,

Downloading updates by EES v6.6 or 7 – customers are recieving error: „File is corrupted”

connection from OVA appliance proxy or direct internet result same error

any ideas for solved?

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  • ESET Staff

Could you please specify version and language you selected? Are you trying to install product using software installation task or attempting to create all-in-one installer?

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ESET Endpoint Security versión 6.6.2089.1. and Endpoint Security versión 7.0.2073.1 

yes both way, software installation task and attempting to create all-in-one installer

Edited by vanroy
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  • Administrators

Please capture the network communication while creating an all-in-one installer with Wireshark and provide the generated pcap log compressed in an archive. Beforehand close any network-aware application to reduce the amount of data logged in the pcap log.

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I'd suggest providing ELC logs as well as advanced logs created as follows:

- in the setup -> tools -> diagnostics temporarily enable advanced network protection and update engine logging
- run update
- disable logging
- gather logs with ELC and supply us the generated archive for perusal.

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15 hours ago, Marcos said:

I'd suggest providing ESET Log Collector logs as well as advanced logs created as follows:

- in the setup -> tools -> diagnostics temporarily enable advanced network protection and update engine logging
- run update
- disable logging
- gather logs with ESET Log Collector and supply us the generated archive for perusal.

Hi, EEA on Win 10 Pro today update ready… Mail security for Exchange not... clean cache did not help...

updater_20180925_073549.etl

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Error apache proxy is for firewall block? 

Mon Sep 24 21:49:53.248115 2018] [proxy:error] [pid 15417] [client ip:62805] AH00898: DNS lookup failure for: update.eset.com returned by hxxp://update.eset.com/eset_upd/ep6.6/dll/update.ver
[Mon Sep 24 21:49:53.442486 2018] [proxy:error] [pid 15381] [client ip:65085] AH00898: DNS lookup failure for: update.eset.com returned by hxxp://update.eset.com/ep6.6-dll-rel-sta/mod_002_engine_38834/em002_64_l2.dll.nup
Any news? 

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