vanroy 0 Posted September 13, 2018 Share Posted September 13, 2018 Hello, Downloading updates by EES v6.6 or 7 – customers are recieving error: „File is corrupted” connection from OVA appliance proxy or direct internet result same error any ideas for solved? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted September 13, 2018 ESET Staff Share Posted September 13, 2018 Could you please specify version and language you selected? Are you trying to install product using software installation task or attempting to create all-in-one installer? Link to comment Share on other sites More sharing options...
vanroy 0 Posted September 13, 2018 Author Share Posted September 13, 2018 (edited) ESET Endpoint Security versión 6.6.2089.1. and Endpoint Security versión 7.0.2073.1 yes both way, software installation task and attempting to create all-in-one installer Edited September 13, 2018 by vanroy Link to comment Share on other sites More sharing options...
Administrators Marcos 4,710 Posted September 13, 2018 Administrators Share Posted September 13, 2018 Please capture the network communication while creating an all-in-one installer with Wireshark and provide the generated pcap log compressed in an archive. Beforehand close any network-aware application to reduce the amount of data logged in the pcap log. Link to comment Share on other sites More sharing options...
vanroy 0 Posted September 14, 2018 Author Share Posted September 14, 2018 Mmm we use msi installer from download eset.com Same error Link to comment Share on other sites More sharing options...
vanroy 0 Posted September 19, 2018 Author Share Posted September 19, 2018 (edited) you can analyze this logs the 2 pc affected w/ this error https://we.tl/t-hpguFgT16n Edited September 19, 2018 by vanroy Link to comment Share on other sites More sharing options...
Milos Slavik 0 Posted September 24, 2018 Share Posted September 24, 2018 Hi, same problem with EEA and Mail security for Exchange Czech language... Link to comment Share on other sites More sharing options...
Administrators Marcos 4,710 Posted September 24, 2018 Administrators Share Posted September 24, 2018 Do you use a transparent proxy / firewall / cloud security solution that may intercept and possibly modify HTTP traffic? Link to comment Share on other sites More sharing options...
Milos Slavik 0 Posted September 24, 2018 Share Posted September 24, 2018 28 minutes ago, Marcos said: Do you use a transparent proxy / firewall / cloud security solution that may intercept and possibly modify HTTP traffic? Use direct connection over NAT..... Link to comment Share on other sites More sharing options...
Administrators Marcos 4,710 Posted September 24, 2018 Administrators Share Posted September 24, 2018 I'd suggest providing ELC logs as well as advanced logs created as follows: - in the setup -> tools -> diagnostics temporarily enable advanced network protection and update engine logging - run update - disable logging - gather logs with ELC and supply us the generated archive for perusal. Link to comment Share on other sites More sharing options...
Milos Slavik 0 Posted September 25, 2018 Share Posted September 25, 2018 15 hours ago, Marcos said: I'd suggest providing ESET Log Collector logs as well as advanced logs created as follows: - in the setup -> tools -> diagnostics temporarily enable advanced network protection and update engine logging - run update - disable logging - gather logs with ESET Log Collector and supply us the generated archive for perusal. Hi, EEA on Win 10 Pro today update ready… Mail security for Exchange not... clean cache did not help... updater_20180925_073549.etl Link to comment Share on other sites More sharing options...
vanroy 0 Posted September 27, 2018 Author Share Posted September 27, 2018 Error apache proxy is for firewall block? Mon Sep 24 21:49:53.248115 2018] [proxy:error] [pid 15417] [client ip:62805] AH00898: DNS lookup failure for: update.eset.com returned by hxxp://update.eset.com/eset_upd/ep6.6/dll/update.ver[Mon Sep 24 21:49:53.442486 2018] [proxy:error] [pid 15381] [client ip:65085] AH00898: DNS lookup failure for: update.eset.com returned by hxxp://update.eset.com/ep6.6-dll-rel-sta/mod_002_engine_38834/em002_64_l2.dll.nup Any news? Link to comment Share on other sites More sharing options...
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