ChristianL 1 Posted September 13, 2018 Share Posted September 13, 2018 Hello, today i noticed in ESMC our License is gone (not more in the list). Last week all was ok. and i cant add our License Number again: Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted September 13, 2018 ESET Staff Share Posted September 13, 2018 Have you added this license into "ESET business account"? If yes, can you please try to add the license using the business account credentials? Link to comment Share on other sites More sharing options...
ChristianL 1 Posted September 13, 2018 Author Share Posted September 13, 2018 Thanks, that solved it! Link to comment Share on other sites More sharing options...
rbb 0 Posted September 13, 2018 Share Posted September 13, 2018 I did exactly the steps above, but the error is still present and the list is emty... Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted September 13, 2018 ESET Staff Share Posted September 13, 2018 @rbb How was your license added? Was it added by the license key, or was it added by "security admin account"? If the security account is still added, please remove it from ERA / ESMC and add the business account where the license is present. If this won´t work, the only option will be to contact the customer care. We will need to see the server trace log, form the point in time, when the license addition / synchronization was done. Link to comment Share on other sites More sharing options...
rbb 0 Posted September 13, 2018 Share Posted September 13, 2018 The license was added by license key during the installation of ESMC. Maybe 2 weeks ago I changed the license to a business account. I think yesterday the list was empty and I have, as described above, tried to add the business account with username and password. There was also a message that the ESMC was successfully linked to the business account. Nevertheless, the list is empty. Further attempts ended with the error message that the business account is already linked. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted September 13, 2018 Administrators Share Posted September 13, 2018 Quote I think yesterday the list was empty and I have, as described above, tried to add the business account with username and password. There was also a message that the ESMC was successfully linked to the business account. Nevertheless, the list is empty. Further attempts ended with the error message that the business account is already linked. Does the license actually appear in EBA? Link to comment Share on other sites More sharing options...
rbb 0 Posted September 13, 2018 Share Posted September 13, 2018 Yes, everything looks right in the EBA. Link to comment Share on other sites More sharing options...
Recommended Posts