File exlusion from ESET detection

[Shafiq 0]

Hi,

ESET detecting in house developed application as suspicious file and deleting it. I tried to restore the application from quarantine manager but ESET keep deleting the file.

This file is not in one particular folder, different users store file in different location.

How can I exclude this particular file?

All the client having strict cleaning policy.   

 

Product: Endpoint security 6.6.2052.0

Client OS: Windows 8.1

ESET Remote Administrator (Server), Version 6.5 (6.5.522.0)
ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0)

Engine version: 18020 (20180908)

Threat name: Suspicious

 

Thanks

[Marcos 4,705]

Please report it to ESET as per https://support.eset.com/kb141/. Besides supplying the file itself, also include the appropriate record from the Detected threats log.

[Shafiq 0]

Hi Marcos,

The file has been deleted by ESET (Action taken: Clean by deleting) and the file is not in quarantine. How can we retrieve the file?

 

Thanks

[Daedalus 16]

@Shafiq regarding excluding an file or folder see https://support.eset.com/kb2769/ https://support.eset.com/kb3642/

Edited September 11, 2018 by Daedalus

[Shafiq 0]

ESET, any update, how to recover the file deleted by ESET endpoint security.

 

@Daedalus .. thank you

[Nightowl 187]

On 9/11/2018 at 11:38 AM, Shafiq said:

ESET, any update, how to recover the file deleted by ESET endpoint security.

 

@Daedalus .. thank you

You could always go to Quarantine and then right click any file over there and have it being restored , but that will just make the anti-virus pick it up again , so you add it to exclusions and then restore it from the Quarantine.

[Shafiq 0]

@Rami

File is not in quarantine folder. This is the issue, since the file is not in quarantine. I don’t know how to recover the deleted file.

Edited September 16, 2018 by Shafiq