Shafiq 0 Posted September 9, 2018 Share Posted September 9, 2018 Hi, ESET detecting in house developed application as suspicious file and deleting it. I tried to restore the application from quarantine manager but ESET keep deleting the file. This file is not in one particular folder, different users store file in different location. How can I exclude this particular file? All the client having strict cleaning policy. Product: Endpoint security 6.6.2052.0 Client OS: Windows 8.1 ESET Remote Administrator (Server), Version 6.5 (6.5.522.0) ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0) Engine version: 18020 (20180908) Threat name: Suspicious Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted September 9, 2018 Administrators Share Posted September 9, 2018 Please report it to ESET as per https://support.eset.com/kb141/. Besides supplying the file itself, also include the appropriate record from the Detected threats log. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted September 10, 2018 Author Share Posted September 10, 2018 Hi Marcos, The file has been deleted by ESET (Action taken: Clean by deleting) and the file is not in quarantine. How can we retrieve the file? Thanks Link to comment Share on other sites More sharing options...
Daedalus 16 Posted September 10, 2018 Share Posted September 10, 2018 (edited) @Shafiq regarding excluding an file or folder see https://support.eset.com/kb2769/ https://support.eset.com/kb3642/ Edited September 11, 2018 by Daedalus Link to comment Share on other sites More sharing options...
Shafiq 0 Posted September 11, 2018 Author Share Posted September 11, 2018 ESET, any update, how to recover the file deleted by ESET endpoint security. @Daedalus .. thank you Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 187 Posted September 15, 2018 Most Valued Members Share Posted September 15, 2018 On 9/11/2018 at 11:38 AM, Shafiq said: ESET, any update, how to recover the file deleted by ESET endpoint security. @Daedalus .. thank you You could always go to Quarantine and then right click any file over there and have it being restored , but that will just make the anti-virus pick it up again , so you add it to exclusions and then restore it from the Quarantine. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted September 16, 2018 Author Share Posted September 16, 2018 (edited) @Rami File is not in quarantine folder. This is the issue, since the file is not in quarantine. I don’t know how to recover the deleted file. Edited September 16, 2018 by Shafiq Link to comment Share on other sites More sharing options...
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