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Web access protection is non-functional

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Dear all,

I have a problem when installing antivirus endpoint, why web access protection is non-functional? Maybe someone can help / ever get the same case.

Thank you



This my log if need https://www.dropbox.com/sh/ctsopf2a21vceyo/AADpj3VQF4LffJbq2xcFeN-Xa?dl=0

in this log, i using EIS for collect firewall logging. Thanks before

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If you go to Setup > Web and Email, is the Web access protection option switched on?

Are your policies managed by the ERA? If so then there could be a setting on the policy which is stopping the application from starting this particular setting.

Let me know if this helps!

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