Virus signature database update failed - server not found

[OfirHirsh 0]

Hi,

for more than 2 months antivirus is not able to be updated as can't find server

log is attatched

I saw an old discussion where it was suggested to disable firewall, I tried, but no success

Can someone please advise?

Thanks,

Ofir

log_Ofir.txt

[Marcos 5,074]

1, Enable advanced logging under Help and support -> Details for Customer care
2, Run manual update
3, Stop logging
4, Gather logs with ESET Log Collector and upload the generated archive.