Unable to Login ESMC V7

[anandm279 0]

Hello Eset Team,

Unable to login ESMC V7.

Error: login failed connection timeout.

 

[MartinK 378]

Could you please verify whether ERAServer.exe process is running? If not, or it is endlessly restarting, please follow instructions from topic ESET Security Management Center service terminated unexpectedly.

[anandm279 0]

On 9/1/2018 at 1:36 PM, MartinK said:

Could you please verify whether ERAServer.exe process is running? If not, or it is endlessly restarting, please follow instructions from topic ESET Security Management Center service terminated unexpectedly.

Hello Martink

Please check the attachment of trace.log

trace.rar

crashdumps.rar

[anandm279 0]

Hello Eset Team,

A waiting your reply..

 

[Pinni3 21]

2018-08-30 12:13:48 Error: CDatabaseModule [Thread 3240]: Database connection down. Exception:[Microsoft][ODBC SQL Server Driver][DBNETLIB]General network error. Check your network documentation. (11)

2018-08-30 12:13:46 Error: Kernel [Thread 3038]: Preparing to stop module 'CDataMinersModule' failed with: [Microsoft][ODBC SQL Server Driver]

Login failed for user 'era_user'. (18456)

In my opinion there is credential error, You should be able to check Your used password in :
 

Quote

/tomcat7/webapps/era/WEB-INF/classes/sk/eset/era/g2webconsole/server/modules/config/EraWebServerConfig.properties

Check used password and re-run installer

Edited September 5, 2018 by Pinni3