Einok 0 Posted August 28, 2018 Share Posted August 28, 2018 Hello, ERA 6.5. I created uninstall task for Endpoint Security, but it's failing on all computers (win10) with error: "Task failed, try to uninstall software manually." Here is settings of the task: Name Uninstall Endpoint Security Description Task Type Software Uninstall Software uninstallation settings Uninstall Application from list Package name ESET Endpoint Security Package version 6.6.2078.5 Automatically reboot when needed Yes Targets and Triggers Trigger Description <empty> Execute ASAP Targets my1.computer.com Trigger Description <empty> Execute ASAP Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted August 28, 2018 ESET Staff Share Posted August 28, 2018 When you check the "history" on any of the machines, are there any details listed in the "trace" column? Any particular error code? Isn´t endpoint installation protected with password? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted August 28, 2018 ESET Staff Share Posted August 28, 2018 Could you please check and possibly provide software-uninstall.log from client machine? It will be stored in the same directory as AGENT's trace logs are. It contains full-verbosity MSIEXEC log from last uninstallation attempts, which might help to diagnose this issue. Link to comment Share on other sites More sharing options...
Einok 0 Posted August 29, 2018 Author Share Posted August 29, 2018 14 hours ago, MichalJ said: When you check the "history" on any of the machines, are there any details listed in the "trace" column? Any particular error code? Isn´t endpoint installation protected with password? Where I can see this history ? Link to comment Share on other sites More sharing options...
Einok 0 Posted August 29, 2018 Author Share Posted August 29, 2018 (edited) 14 hours ago, MartinK said: Could you please check and possibly provide software-uninstall.log from client machine? It will be stored in the same directory as AGENT's trace logs are. It contains full-verbosity MSIEXEC log from last uninstallation attempts, which might help to diagnose this issue. Yes, it's saying something like "Error 5004. Continue to uninstall providing password". Where in Policies I can find this "Password Protection" settings ? And if Policy applied to group, could it be better if I move Computer to another group for uninstall ? What If policy applied to dynamic group ? Edited August 29, 2018 by Einok Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted August 29, 2018 ESET Staff Share Posted August 29, 2018 Either remove (unassign) the policy. Moving to a different group is a good choice, but I will simply create a policy with password protection switched off and assigned to computers which you want to uninstall. Link to comment Share on other sites More sharing options...
Einok 0 Posted August 29, 2018 Author Share Posted August 29, 2018 36 minutes ago, MichalJ said: Either remove (unassign) the policy. Moving to a different group is a good choice, but I will simply create a policy with password protection switched off and assigned to computers which you want to uninstall. If policy assigned to dynamic group "Windows Computers", how I can assign policy without password protection to windows computer, seems to be it will always in that group ? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted August 29, 2018 ESET Staff Share Posted August 29, 2018 So either change the policy. If you assign a policy directly to a computer (computer = target), it will over-write settings set by policy which is targetting a dynamic group. Link to comment Share on other sites More sharing options...
Einok 0 Posted August 29, 2018 Author Share Posted August 29, 2018 1 hour ago, MichalJ said: So either change the policy. If you assign a policy directly to a computer (computer = target), it will over-write settings set by policy which is targetting a dynamic group. Well, tried to do this: created a new policy without password, assigned directly to needed computer (now shows as policy assigned, among others). Then trying to do uninstall again, got same error about password. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted August 29, 2018 ESET Staff Share Posted August 29, 2018 In case you want to uninstall password-protected endpoint, you have technically two possibilities: disable password protection prior to uninstallation (i.e. steps you have most probably tried without success) Add parameter PASSWORD=<password> to ESMC uninstallation task configuration (see KB6773 for more details) I would recommend to use seconds variant, especially in case you know the password. In case password is not known, you will have to change it/or disable using configuration policies Link to comment Share on other sites More sharing options...
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