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ERA Agent V7 issues


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Having this same issue on all 71 clients, but we are using Cloud Administrator. I have a claim open with support but so far we haven't gotten anywhere. All 71 clients stopped reporting on 10/31. Am I the only one seeing this issue on Cloud Administrator?

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On 11/7/2018 at 2:21 AM, CTech said:

Having this same issue on all 71 clients, but we are using Cloud Administrator. I have a claim open with support but so far we haven't gotten anywhere. All 71 clients stopped reporting on 10/31. Am I the only one seeing this issue on Cloud Administrator?

This might be also different issue. Could you provide me privately your ECA instance identification (uuid), especially in case you have not filed an ESET support ticket in the meantime. Alternatively you could send feedback directly from ECA console so that it can be checked immediately.

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