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Hardware report for RAM incorrect


Justin
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  • ESET Staff

Are there actually systems which do have 16 GB RAM? Can you show us the set of symbols / report configuration? Is it a predefined report template? If a custom one, can you export it, and add it here? 

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I have the same problem, never edited report and cannot find machines with 10GB of RAM (2 x 4 + 2 x 1) and have only a few with 16GB of RAM (not all of them). When I click on details (TOTAL MEMORY) for 4GB of RAM, it show 4 x 4GB RAM modules for my Windows Server 2012 which is correct but this server should be in 16GB of RAM group, not 4.

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I just ran the same report myself and can see what's going on here.

Machines with less than 8192MB RAM will report each DIMM as an individual computer if they are from mixed manufacturers.

Machines with greater than 8192MB will report each DIMM as it's own machine.  E.g., my workstation with 8x4GB matched sticks appears in the report 8 times, each one having 4096MB RAM.

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  • Administrators

Regardless of whether the above mentioned information about installed memory modules is correct or not, it's returned by the OS and is used by ESMC.

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Yeah I don't necessarily see this as something wrong, it's just displaying exactly what each machine reports.

The OP probably wants to run the "Computers with their RAM details" report instead if he just wants a raw count of hosts with total ram installed.

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Hi,

16gb is correctly shown i i click on user details.Only while generating reports it gets split for each DIMM which is not helpful.

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6 minutes ago, Justin said:

Hi,

16gb is correctly shown i i click on user details.Only while generating reports it gets split for each DIMM which is not helpful.

Try running the "Computers with their RAM details" report instead of the "Count of computers grouped by total RAM capacity" report.  It's in the same section.

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  • ESET Staff

As already mentioned, RAM is reported on DIMM-basis, and thus when generating report, SUM operator has to be used. For example report with following configuration:

image.png

should report total RAM size per device.

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