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pelumu

Spam protection module is only connected to the cloud to a limited extent

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Hello,

my ESET Mail Security 7 says (I tried to translate from German):

Spam protection module is only connected to the cloud to a limited extent

The links named "discard" and "recommended settings" are not working.

Any ideas what I can do?

Regards,

Peter

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Not sure what the error reads in English but I guess it could be caused by the fact that ESET's servers providing antispam services are inaccessible. Check https://support.eset.com/kb332 for a list of servers that should be reachable from the mail server.

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Hi,

"Recommended settings" link is not working indeed.

I confirm the answer from Marcos.

I opened (firewall) communication to the spécific IPs (port 53535) in the antispam section for version 5 and higher (https://support.eset.com/kb332/#antispam) and the message have disapear shortly after (but not immediately).

Br,

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Opening Port 53535 for the specific IPs worked for me too.

Thanks for help.

 

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